Unified Communications Systems Engineer
Location: Greater Manchester
Salary: Up to £40,620 per annum
Job Type: Full-Time, Permanent
We are seeking an experienced UC Systems Engineer to join a growing and innovative technology solutions provider. This is an excellent opportunity for a customer-focused engineer with a strong background in Unified Communications (UC), IP telephony, and technical support.
You will play a key role in delivering installation, maintenance, troubleshooting, and support services across a diverse UC technology portfolio. Working closely with customers, project teams, support specialists, and sales colleagues, you will help ensure exceptional service delivery and customer satisfaction.
Key Responsibilities- Install, configure, maintain, and support Unified Communications systems.
- Diagnose and resolve hardware, software, network, and system-related issues.
- Provide on-site and remote technical support to customers.
- Manage faults and service tickets in line with agreed SLAs.
- Liaise with project and support teams to ensure efficient job completion and customer communication.
- Support the sales function with technical expertise during customer engagements and solution design.
- Maintain accurate documentation, records, and technical standards.
- Continuously develop technical knowledge across UC and related technologies.
- Contribute to maintaining high levels of customer satisfaction and service quality.
- Ensure compliance with Health & Safety procedures, risk assessments, and safe working practices.
- Strong background within the telecommunications or Unified Communications industry.
- Solid understanding of UC IP technologies, telephony systems, and network topologies.
- Excellent troubleshooting, fault-finding, and problem-solving skills.
- Strong communication and customer service abilities.
- Experience working within SLA-driven environments.
- Excellent organisational, documentation, and time management skills.
- Ability to build positive relationships with customers and internal stakeholders.
- A proactive approach to learning new technologies and expanding technical expertise.
- Knowledge of Microsoft 365 / Office 365.
- Understanding of broader IT infrastructure and support environments.
- Experience working to high technical and service standards.
- Based within the North West region.
- Medical Cash Plan
- Life Assurance
- Discounted Gym Membership
- Ongoing Training and Development
- Career Progression Opportunities
- Supportive and Collaborative Team Environment
If you are a motivated UC Engineer looking for your next challenge and have a passion for delivering outstanding customer support and technical excellence, we'd love to hear from you.
Salary: Up to £40,620 per annum
Contract: Permanent, Full-Time
Location: Greater Manchester
To apply, call Helen on (phone number removed) or Email (url removed)
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.