Digital and Operations Support
Job summary
We are looking for an enthusiastic, organised and proactive individual to join our practice team as Digital and Operations Support.
This is a varied role combining digital transformation, operational support and data management. You will help the practice make the best use of technology by supporting staff, monitoring performance against contractual requirements and identifying opportunities to improve efficiency and patient care.
The successful applicant will have strong digital experience and enjoy solving problems, learning new systems and helping colleagues develop their digital skills. They will work closely with the Practice Manager, GP Partners and the wider practice team to support the delivery of high-quality, safe and efficient primary care services.
Main duties of the job
This role has been introduced to assist the Practice Manager with the use of software across the organisation. It will involve supporting users to get the most out a range of software including AccuRx, Abtrace and Office 365. This role will also play a key part in introducing new systems.
Operations support will also be part of the role, monitoring the achievement of the practice against key targets. It will also support the team with extraction of data from the pateient record system.
About us
Asplands Medical Centre is a semi-rural surgery on the edge of Milton Keynes supporting approximately 13,000 patients. We value both our patients and our staff, offering high quality care and support to patients. Asplands offers a friendly and supportive environment for our staff. Our patients have voted us in the top two practices in Milton Keynes and Bedfordshire and we have a CQC rating of Good.
We work with two other practices from Milton Keynes to form Ascent PCN with a shared vision to give the best care we can to our patients and help them to create healthy lifestyles.
Job description
Job responsibilities
Digital Systems Support
- Act as the practice's first point of contact for digital systems and software queries.
- Understand the purpose and functionality of each digital platform.
- Support and train clinical and administrative staff in the effective use of practice software.
- Identify opportunities to improve workflows through better use of digital systems.
- Keep up to date with developments in NHS digital technologies and recommend new tools that could benefit the practice.
- Liaise with software suppliers, NHS organisations and IT support providers regarding software developments and implementation.
- Support implementation of new digital solutions and system upgrades.
- Assist with website and social media for the practice.
Data Analysis and Reporting
- Run searches and reports using clinical systems, identifying specific cohorts of patients and supporting audits.
- Develop a detailed understanding of practice contractual requirements and monitor practice performance against contractual targets and identify areas requiring action.
- Work with clinicians and managers to improve achievement of contractual indicators.
- Support recall programmes and patient searches where required.
Data Governance (Supporting Role)
- Assist with maintaining compliance with information governance requirements.
- Support data quality initiatives.
- Help maintain digital policies and documentation.
- Promote good information governance practice throughout the organisation.
Person Specification
Qualifications
- Good standard of education including GCSE English and Mathematics (or equivalent).
Personal Attributes
- Positive and approachable.
- Self-motivated.
- Adaptable.
- Reliable and trustworthy.
- Committed to improving patient care.
Experience
- Experience
- Experience using multiple software systems.
- Experience producing reports and analysing data.
- Experience using Microsoft Office, particularly Excel.
- Experience improving processes or workflows.
- Knowledge
- Strong digital literacy.
- Ability to learn new software quickly.
- Awareness of confidentiality and data protection principles.
- Excellent organisational skills.
- Skills
- Excellent communication skills.
- Strong problem-solving ability.
- Ability to explain technical concepts to non-technical users.
- High level of attention to detail.
- Ability to prioritise workload effectively.
- Ability to work independently and as part of a team.
- Previous experience working in General Practice or the NHS.
- Experience using GP clinical systems (SystmOne).
- Experience training or supporting colleagues.
- Knowledge of NHS contractual frameworks including QOF and Enhanced Services.
- Good understanding of data analysis.
- Knowledge of NHS digital systems.
- Knowledge of information governance and GDPR.
- Experience supporting quality improvement projects.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Asplands Medical Centre
Address
Asplands Close
Woburn Sands
Milton Keynes
MK17 8QP
United Kingdom
Employer's website
https://www.asplandsmedicalcentre.co.uk