IT Support Analyst
Job Description
ITSupport Analyst Permanent-£27,000 Hybrid / 3 days in Gloucester HQOurClientisoneoftheUKsleadingprovidersintheirindustry,deliveringprofessionalservicestobothresidentialandcommercialclientsnationwide.Operatingfromtheir Gloucester headoffice,theyarecontinuingtoexpandandarelookingforanambitiousindividualtogrowwiththem.Operatinginastandalonecapacity,youwillprovideanexcellentexperienceforthewholebusiness,whetherlocatedinofficeorthefield.Youwillbeconfidentindeliveringhandsonsupportandestablishyourselfaspartoftheteam,bothwithinbusinessandthewidergroupcompanies.SupportandTroubleshooting:GoodexperienceofMSAzure,AzureActiveDirectory,WindowsServer,Intune,SQL,CiscoMeraki,networking,andmobiletelephonysolutions.Providehands-onsupport,demonstratingagoodunderstandingofMicrosofttechnologies,includingtheM365suite,IntuneandEntraPerformtroubleshootingandsupporttasksonadailybasis,covering:LaptopsandMobilePhonesWindowsServersNetworksTranslateissuesand/orbusinessrequirementsintotechnicalsubmissionswithdevelopmentteamsandthirdpartyprovidersSkillsandqualifications:Abilitytoprioritiseandassignincomingissues/requestsStrongworkingknowledgeofO365&MicrosoftOfficeproductsStrongworkingknowledgeof Microsoft WindowsStrongworkingknowledgeofAndroid 15WorkingknowledgeofWindowsServerITILv4FoundationBasicunderstandingofMSSQLBasicunderstandingofHTML&CSS(PHP desirablebutnotessential)Attitudes:Youmusthaveahighlyanalytical/technicalmindsetYouwillbepeoplefacing,sogoodmannersareamustYoumustbeabletomanageyourtime,whenworkingaloneandaspartofateamYoumustbewillingtolearnandshowastronginterestinalltechnologiesYoumustbewillingtoaskforassistancewhenrequiredYoumusthaveflexibilitytoworkon-calloutofhours&onweekendsonarotabasisOther:Ethical:Acommitmenttoethicalandsociallyresponsiblebusinesspractices,includingfairtreatmentofemployeesandresponsiblestewardshipofresourcesProactiveandengagingapproachtoinclusionanddiversityacrossallaspectsoftheirbusinessTPBN1_UKTJ