Customer and User Experience Architect

Salary: £38,000 - £42,000 per annum depending on experience

Perm Full time - 35 hours per week

Hybrid Working – Home Based/Princes Risborough

We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We deliver education and develop qualifications. We conduct research and provide knowledge and resources. We run events and share best practice. We give people the opportunity to connect and provide community for our individual members and corporate partners, wherever they are.

Job Role Overview

We are looking for a Customer and User Experience Architect to join our Digital team here at APM. This is a pivotal role where you’ll help to deliver our design process for change and support the delivery of new customer (CX) and user experience (UX) focused initiatives here at APM.

You will also be responsible for designing and recommending compelling and enjoyable experiences through the application of your UX and UI expertise. You’ll be responsible for analysing, identifying, and understanding customer behaviours, preferences, and pain points to inform improvements. You will also use your knowledge of Design Thinking methods and techniques and work with customer data, SMEs and Stakeholders to map out and refine our key Customer and User Engagement, Lead Journeys and Value Streams – helping APM better understand the needs of our memberships and prospective members (both Individual and Corporate).

APM are on a multi-year journey to embed CX|UX ways of working into our organisation, and this role will give you an opportunity to share the value and opportunities around customer centred design methods with the APM team.

Qualifications

• GCSE English, Maths grade: A-C

• Recognised Certification \ Qualification(s) in CX|UX Design, Interaction Design

• A demonstrable career history working in a CX and UX role

Experience and knowledge

• Customer and User Experience (CX/UX) design

• Business process analysis and design

• Strong understanding of customer Journey Mapping, user research and design thinking

• Persona creation and application

• Lead Journey analysis and conversion strategy delivery

• Conducting customer and user research

• Broad understanding of digital technologies

• Concept usability testing and gathering feedback

• CX | UX measurement techniques (qualitative and quantitative)

• Working with stakeholders at all-levels of an organisation

• Solving complex problems using design-thinking methods and techniques

• Interaction and experience design

• User Interface (UI) design

• Website CMS and CRM platforms

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible

At APM we are open to talking about flexible working arrangements and reasonable adjustments please reach out to discuss further.

Main benefits at APM:

• 25 days holiday (excluding all public holidays). This increases after four years’ service.

• Private healthcare and dental cover is available after completion of six-month probationary period. APM pays the premium for the employee. This becomes a 'benefit in kind’.

• Pension scheme offered in line with auto enrolment with up to 8% contribution from APM.

• Company sick pay scheme.

• Life assurance at four times the salary.

• Salary sacrifice schemes – pension, cycle to work scheme, additional annual leave (up to 10 days).

• Free parking on site.

• Employee Assistance Programme.

• Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as APM’s overall financial performance.

• One paid volunteering day per year.

• Hybrid/flexible working options are available dependent on job role. However, the is a requirement to come into the office 4 days per month.