IT Support Technician - 1st Line

Our client is a successful and established Financial Advice business based in Horsham

They are currently looking for a 1st Line support Technician to join their IT arm

The role

• Provide excellent customer service & technical solutions to end-users including staff & contractors.
• Aim to resolve 1st line issues, escalating complex issues to 2nd or 3rd line support as necessary once all investigative avenues are exhausted, as required, following IT procedures.
• Configuring laptops, mobile phones, tablets & printers for office based & remote staff in line with changes to staff, including new starters, leavers, access rights.
• Troubleshoot IT Helpdesk tickets in line with department SLAs

We are looking for

• Minimum 12 months experience in a similar related role.•
• Microsoft 365 app support (Outlook, Teams, OneDrive, Word, Excel etc).•
• Windows 11, troubleshooting, configuration, installation.•
• Software, Firmware & Driver installation.
• Printer setup, configuration & maintenance.

Please do bear in mind this is an office based role in Horsham so please only apply if you are able to attend the office daily without the need to relocate

For more details call Jason at astral