Application Manager

Astro Pak is the nation's leading precision cleaning and passivation contractor specializing in on-site cleaning of high purity gas and fluid systems, as well as precision cleaning of components and hardware at the company's Cleanroom facilities. Astro Pak provides services to over 15 sectors including: Data Centers, Biotechnology, Pharmaceutical, Aerospace, Semiconductor, and other selected Industrial markets. The company, founded in 1959, has performed on-site precision chemical cleaning in every State of the Union as well as several projects in Asia, continental Europe, England, Ireland and Mexico.

We're looking for an experienced Application Manager to lead the strategy, support, and optimization of Microsoft SaaS applications-primarily Microsoft Dynamics 365 CRM and Microsoft Dynamics GP. In this role, you'll serve as the bridge between business needs and technology solutions, ensuring seamless operations, successful integrations, and ongoing improvements.

This is a critical role for our IT department that collaborates across multiple teams to enhance productivity and drive efficiency through Microsoft-based systems.

• Own the lifecycle of Microsoft SaaS applications, including Dynamics 365 CRM and Dynamics GP
• Monitor application performance and ensure systems are fully optimized and updated
• Coordinate updates and patches to minimize disruption and maintain compatibility

• Lead integrations between Dynamics systems and other business platforms (ERP, HR, Finance)
• Manage data migrations and system upgrades with accuracy and minimal business impact
• Collaborate with internal teams and vendors for customization needs

• Troubleshoot technical issues and provide end-user support
• Create and deliver training and maintain user guides for Microsoft Dynamics systems
• Liaise with Microsoft and other third-party vendors for issue resolution, upgrades, and new features
• Partner with internal stakeholders to align technology functionality with business goals

• Ensure applications meet data protection and compliance standards (e.g., GDPR)
• Implement user access controls and manage regular audits
• Monitor performance through KPIs and deliver regular reporting to senior leadership
• Stay current with new Microsoft SaaS features and recommend improvements
• Identify opportunities to optimize usage and improve business workflows

• Bachelor's degree in a technical discipline or equivalent experience
• 5+ years of experience managing Microsoft SaaS applications, including
  • Microsoft Dynamics 365 CRM (Sales, Marketing, Customer Service)
  • Microsoft Dynamics GP (Financials, Payroll, Inventory)
• Experience with system integration, data migration, and Microsoft customization
• Strong SQL skills or familiarity with database query tools
• Bonus: Experience with Power Platform (PowerApps, Power BI, Power Automate)
• Excellent communication and documentation skills for both technical and non-technical audiences
• Must be able to comply with the U.S. Export Control Laws

Important Note: We are not able to provide visa sponsorship for this position.

At Astro Pak, we specialize in high-purity cleaning and surface preparation for critical environments. We're a company that values integrity, learning, and innovation-plus we offer training, growth opportunities, and a great team culture.

• The pay for this position has a base salary of $125,000-$145,000. The actual pay will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
• In addition to highly employer-subsidized medical, dental, and vision plans, Astro Pak offers competitive retirement savings and 401k plans, flexible spending, family leave, training and paid time off.

Astro Pak Corporation is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Astro Pak prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

Know Your Rights: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.