Mid-Level IT Support Engineer

Job Title: Mid-Level IT Support Engineer (Microsoft 365 & Infrastructure)

Location : London,

Position Type:

Full-Time | On-site core working hours

Salary : based on experience

About the Role:

We are looking for a dynamic and technically skilled IT Support Engineer who will be responsible for providing day-to-day technical support across the organization, with a strong focus on Microsoft 365 administration and end-user support. The ideal candidate should have hands-on experience managing Microsoft accounts, user access, and IT assets, along with a solid understanding of Windows environments and basic networking.

This role requires a teachable, proactive, and problem-solving mindset, as you’ll also be trained in application support, system monitoring, and testing.

Key Responsibilities:

Microsoft 365 Administration:

· Manage Microsoft 365 admin center (users, groups, and licenses).

· Create, modify, and deactivate user accounts.

· Assign and manage licenses (Exchange, Teams, OneDrive, SharePoint, etc.).

· Configure and enforce MFA (Multi-Factor Authentication).

· Manage security groups, mailbox permissions, and access levels.

· Block/disable users when required and monitor login activity.

· Manage Teams and SharePoint permissions.

End-User & Desktop Support:

· Set up and configure laptops/desktops for new users.

· Perform Windows OS installation, imaging, and updates.

· Install, configure, and troubleshoot Office applications and company software.

· Support users with Outlook, Teams, OneDrive, and general Office 365 issues.

· Configure and troubleshoot printers, scanners, and other peripherals.

· Manage antivirus, device encryption, and basic endpoint protection tools.

Networking & Connectivity:

· Basic troubleshooting of network connectivity (LAN/Wi-Fi/internet issues).

· Understand IP addressing, DNS, DHCP, and VPN configurations.

· Escalate complex network issues to senior IT or network admins when required.

System & Application Support:

· Assist in application monitoring and system testing (training provided).

· Support basic SQL/database queries and troubleshooting (good to have).

· Collaborate with application and development teams on testing and deployment.

· Monitor system alerts, logs, and tickets to ensure timely resolution.

Documentation & Process Management:

· Maintain IT asset inventory (laptops, licenses, software, etc.).

· Document standard operating procedures (SOPs) and troubleshooting guides.

· Track support tickets and ensure timely resolution.

· Maintain proper documentation of configurations and changes.

Key Skills & Qualifications:

Required:

· 2–4 years of IT support experience.

· Strong knowledge of Microsoft 365 Administration (user management, licensing, MFA, Teams, SharePoint).

· Experience with Windows 10/11 installation, configuration, and troubleshooting.

· Basic networking knowledge (TCP/IP, Wi-Fi, DNS, DHCP, VPN).

· Familiarity with Active Directory and Azure AD.

· Excellent communication and customer service skills.

Good to Have:

· Knowledge of SQL or database basics.

· Experience with PowerShell scripting for Microsoft 365 tasks.

· Interest in learning application support, monitoring tools, and automation.