Support Technician – Onsite 5 days – Newcastle upon Tyne

Support Technician – Onsite 5 days – Newcastle upon Tyne

Gibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region.

• Provide customer support and perform service desk incident management.

• Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents.

• Actively use IT Service Management (ITSM) software and asset tracking applications.

• Provide troubleshooting services for desktops, laptops, printers, and software.

• Evaluate new software and hardware solutions. Install and test new software.

• Inventory all software and hardware, ensuring the inventory is updated at all times.

• Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users. Provide Microsoft 365 administration and end-user support.

• Perform backup functions, monitor backups, and prepare backup tapes for off-site storage.

• Manage IT user documentation.

• Undertake training and development to maintain awareness of new and emerging technologies.

• Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. 5 days per week onsite required

Essential:

• Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers.

• Time Management: Uses time effectively and efficiently; concentrates efforts on more important priorities.

• Dealing with Ambiguity: Can effectively cope with change; isn't upset when things are up in the air; doesn't have to finish things before moving on.

• Action Oriented: Enjoys working hard; is action-oriented and full of energy for challenging tasks.

• Experience with IT Service Desk Support.

• Knowledge of Microsoft O365 and Desktop applications.

• Knowledge of Enterprise back-up software.

• Knowledge of Citrix environment.

• Experience working in a highly regulated environment.

• Knowledge of Microsoft SharePoint.

Click Apply now/Contact Lianne, to be considered for the Support Technician – Onsite 5 days role