Head of IT Services (London)

Direct message the job poster from Audiological Science Ltd

Head of IT and Digital Process Development

Reports into: CFO

Audiological Science Limited London, Hybrid

Audiological Science Limited (ASL) specialises in the assessment of hearing and provision of hearing aids within the Private and NHS sectors. It currently operates a team of 95 staff , mostly based in the UK with some functions based in India. Following two years of strong growth and new investment from private equity funds, we have an exciting opportunity for a self-motivated IT professional who can grow with us as we move to the next level.

The position will be hybrid with some weekly attendance required in the office (Finchley), or other sites, as necessary to be effective. This role is hands-on requiring both a strategic and detailed approach and will suit a candidate seeking a role that predominantly focuses upon digital process development.

The successful candidate will help develop the IT structure alongside the delivery of the practical aspects of IT in conjunction with our external support specialists. Specifically, this role will be responsible for the integration of the key systems that are used, which currently include HubSpot and AuditData. You will need the professionalism and gravitas to work effectively with the management team whilst demonstrating the strong teamwork ethic necessary to developing and delivering practical, technical solutions to business challenges.

Key ingredients for success are the ability to adeptly understand the business operations and to combine this with technical knowledge to ensure the business has an effective, secure and efficient IT environment.

This is a unique opportunity to make a meaningful impact on clinicians, patients, and the future of healthcare delivery.

Key Responsibilities

• To manage all IT aspects of the business

• Digital Process Development: Map, review, and continuously improve internal digital workflows-focusing on efficiency, user experience, and data integrity across all touchpoints (including scheduling, patient records, communication, and reporting).

• MSP Collaboration: Liaise regularly with our Managed Service Provider (MSP) to ensure the technology platform meets our day-to-day operational needs, promptly address issues, and coordinate upgrades or changes as needed.

• Technology Implementation: Identify, evaluate, and implement appropriate digital solutions (off-the-shelf or bespoke) that align with our business needs and NHS requirements.

• Stakeholder Engagement: Work closely with our clinical, administrative, and operational teams to understand their pain points and opportunities for improvement. Engage with NHS partners and patients to capture requirements and feedback.

• Project Management: Oversee digital projects from conception to launch, including requirements gathering, user journey design, vendor management, user acceptance testing, training, and roll-out.

• Process Automation: Explore and deploy automation tools (e.g., RPA, workflow automation) to reduce manual tasks, improve accuracy, and support scalability.

• Compliance and Security: Ensure all digital systems and processes meet NHS standards for data protection, confidentiality, and cyber security; maintain up-to-date knowledge of relevant regulations (e.g., GDPR, NHS Digital guidelines).

• Provide wider customer touch point management – physical mail/texts/phones

• Continuous Improvement: Establish KPIs to measure impact and success; run regular retrospectives and gather user feedback to drive ongoing enhancements.

• Budget and cost management.

Skills & Experience

• Significant experience in digital process improvement, product management, or similar roles—ideally in a healthcare or NHS setting.

• Track record of delivering technology projects from design to adoption, with tangible impacts on efficiency, accuracy, and service user satisfaction.

• Strong knowledge of digital tools and platforms relevant to small business operations (e.g., CRM, EHR, workflow automation, secure communications).

• Excellent stakeholder engagement and communication skills-capable of translating technical concepts for non-technical audiences, and vice versa.

• Ability to manage multiple projects and priorities, working both independently and collaboratively.

• Analytical mindset, with a user-centred approach and strong attention to detail.

• Comfortable working in a fast-paced, evolving environment where flexibility and initiative are valued.

• Experience working with external technology partners or MSPs is highly desirable.

Desirable Experience and Skills

• Experience with NHS Digital systems, interoperability standards, or NHS procurement processes.

• Knowledge of medical terminology or clinical workflows.

• Hands-on experience with process mapping tools, automation software, or low-code/no-code platforms.

• Background in training or change management for new technology rollouts.

• Seniority level
  Director

• Employment type
  Full-time

• Job function
  Information Technology, Strategy/Planning, and Management
• Industries
  Medical Equipment Manufacturing, Hospitals and Health Care, and Health and Human Services

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