IT Help Desk Engineer

Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.

• Generous annual leave allowance
• Career progression
• Pension
• Free onsite parking
• Team events
• Health care
• Discounted gym membership

• Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
• Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
• Setting, managing, and meeting client expectations through clear communication and timely support
• Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
• Documenting all activities and resolutions accurately to ensure effective case management
• Providing additional support to the wider team as needed
• Performing end-user client machine configuration and support tasks

• Minimum 3 years of experience in an MSP or IT support environment
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
• Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
• Basic understanding of cybersecurity principles and best practices
• Excellent communication and customer service skills with a professional, solution-focused approach
• Strong problem-solving abilities and well-organised work habits
• Full UK driving licence and access to own transport (essential)