Client Services Manager - UK
AutoGrab is a fast-growing automotive intelligence and data platform used by dealerships, insurers, OEMs, lenders and enterprise partners across Australia, APAC, UK and Europe. Our products help the industry price, buy, sell, insure and remarket vehicles with real-time accuracy, powered by market-leading data and AI.
Expanding rapidly in the UK we are looking for a Client Services Manager who will be responsible for the day-to-day health, engagement and retention of AutoGrab’s UK customer base. This is a hands-on, customer-facing role focused on execution, consistency and ownership of the post-sale experience.
This role will ensure customers are onboarded effectively, supported properly, and continue to see value from the AutoGrab platform. This role acts as the operational link between Sales, Product, Support and our dealer partners, making sure nothing slips and every account is looked after.
This is not a senior leadership or strategy role. It is a delivery-focused position for someone who enjoys being close to customers and owning outcomes.
Key Responsibilities
Customer Onboarding & Adoption
- Own the UK onboarding process from contract signature through to go-live
- Schedule and run onboarding sessions, ensuring attendance and completion
- Track onboarding progress and proactively chase non-engaged customers
- Identify early-stage risk accounts and intervene quickly
- Ensure customers are set up correctly and confident using the platform
Account Management & Retention
- Act as the primary point of contact for UK customers post-sale
- Run regular check-ins to review usage, performance and value
- Monitor adoption, engagement and key usage metrics
- Proactively manage renewals and reduce churn
- Escalate and manage any risks to value delivery or data confidence
Support & Issue Management
- Log, track and manage support tickets on behalf of customers when required
- Coordinate with Product, Engineering and Support to resolve issues
- Keep customers informed with clear, regular updates
- Ensure issues are owned end-to-end and fully closed
Reporting & Insights
- Maintain accurate CRM and account records
- Provide regular visibility on customer health, risks and trends
- Feed recurring issues and improvement opportunities back to Product and Leadership
- Support churn reviews and root cause analysis
Internal Coordination
- Work closely with Sales to ensure smooth handovers and expectation setting
- Align with Product on roadmap items, known limitations and releases
- Support Marketing and Enablement with customer feedback, references and case studies
- Act as the voice of the UK customer internally
Ideal Experience
- Experience in Customer Success, Client Services, Account Management or similar
- SaaS, automotive retail, or technology platform background preferred
- Comfortable working with data, metrics and operational processes
- Highly organised with strong follow-through
- Confident communicating with dealers and senior stakeholders
- Practical, proactive and solutions-focused
What Success Looks Like
- High onboarding completion and faster time-to-value
- Strong customer engagement and product adoption
- Reduced churn and improved renewal performance
- Clear visibility of account health across the UK
- Fewer surprises, cleaner handovers and better internal alignment
Why Join AutoGrab?
- Be part of a high-growth, purpose-driven technology company transforming the automotive industry through data and intelligence.
- Work alongside a highly experienced, supportive leadership team with a strong track record of scaling businesses.
- Thrive in a dynamic, collaborative culture where high performance, ownership, and growth are genuinely rewarded.
- Join a global organisation with offices across Australia, the UK, and Asia, and ambitious international expansion ahead.