L3 Voice Operations Engineer

Cisco L3 Voice Operations Engineer

Location: Glasgow, Scotland (Hybrid)

Contract: Initial 6 Months

Engagement: Inside IR35

We are looking for a skilled Cisco L3 Voice Operations Engineer to join a global voice operations team supporting enterprise-scale communications infrastructure. The successful candidate will provide advanced troubleshooting and operational support across Cisco voice technologies, acting as a key escalation point for complex incidents and service improvements.

Key Responsibilities

• Deliver Level 3 support across enterprise voice platforms.
• Troubleshoot and resolve complex voice and UC issues.
• Support Incident, Problem, and Change Management processes.
• Escalation support for L1 and L2 teams.
• Root cause analysis and service improvement activities.
• Support operational readiness of new deployments.
• Create and maintain technical documentation.
• Track activities within ServiceNow.

Required Experience

• Cisco Unified Communications Manager (CUCM) 12.x+.
• Cisco IP Telephony environments.
• Cisco Jabber and Jabber Mobile.
• SIP, H.323 and ISDN protocols.
• Session management and call routing.
• Cisco UCCX.
• Cisco Prime Assurance & Provisioning.
• Experience supporting enterprise voice and data networks.

Desirable Experience

• Avaya Aura Communication Manager.
• Avaya Media Gateways.
• Avaya System & Session Manager.
• IPC Unigy Trading Systems.
• NICE Voice Recording.
• ServiceNow

Apply now to learn more about this contract opportunity.