Senior Business Analyst
IRM Business Functional Analyst
London, UK (Hybrid Work)
Contract (Inside IR35)
Note : ServiceNow IRM experience is Must !!
Job Description:
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The IRM Business Functional Analyst acts as a key bridge between business stakeholders (Risk, Audit, and Compliance teams) and technical teams. The role is responsible for designing and optimizing risk and compliance processes within the ServiceNow Integrated Risk Management (IRM) platform.
This position involves gathering business requirements, translating them into functional specifications, workflows, and user stories, and driving process standardization and governance adoption across the organization.
1. Requirements Gathering & Stakeholder Workshops
Conduct workshops with Risk, Audit, and Compliance stakeholders.
Gather and analyze business requirements.
Understand:
Risk frameworks
Regulatory requirements (SOX, ISO, GDPR, etc.)
Translate business needs into:
User stories
Process flows
Functional Design Specifications (FSDs)
Business Requirement Documents (BRDs)
2. IRM Functional Solution Design
Design and support solutions across key ServiceNow IRM modules:
Risk Management
Policy & Compliance
Audit Management
Third-Party Risk Management (TPRM)
Regulatory Change Management
Define and configure:
Risk lifecycle processes (Identify → Assess → Respond → Monitor)
Control frameworks and indicators
Risk assessment models
Scoring methodologies and logic
3. Process Design & Optimization
Review and re-engineer existing Governance, Risk & Compliance (GRC) processes.
Align processes with industry standards and best practices.
Improve:
Compliance readiness
Audit readiness
Operational efficiency
Governance maturity
4. Functional Implementation Support
Translate business requirements into:
Workflows
SLAs
Notifications
Reporting requirements
Collaborate closely with ServiceNow developers and technical teams.
Validate solutions against business requirements.
Support Agile delivery processes including:
Backlog grooming
Sprint planning
Sprint validation
UAT activities
5. Risk & Compliance Enablement
Develop and maintain:
Risk Registers
Control Libraries
Audit Plans
Support:
Risk Assessments
Policy Lifecycle Management
Compliance Monitoring Activities
6. UAT, Training & User Adoption
Facilitate User Acceptance Testing (UAT).
Conduct business demonstrations and walkthroughs.
Develop:
Training materials
Process documentation
User guides
Drive user adoption and governance process maturity.
7. Stakeholder Management & Governance
Act as a trusted advisor to business stakeholders.
Support governance initiatives and strategic decision-making.
Define and track:
Key Performance Indicators (KPIs)
Governance Metrics
Compliance Metrics
Influence process improvements and roadmap planning.
Required Skills & Experience:
Risk & Compliance Expertise
Integrated Risk Management (IRM)
Governance, Risk & Compliance (GRC)
Risk Management Frameworks
Control Frameworks
Risk Assessment Methodologies
Compliance Regulations:
SOX
ISO Standards
GDPR
ServiceNow Functional Expertise
ServiceNow IRM / GRC modules
Functional Solution Design
Requirements Gathering
Workshop Facilitation
Process Mapping
Workflow Design
Reporting & Dashboards
Business Analysis Skills
Business Requirements Documents (BRD)
Functional Specifications (FSD)
User Stories
Process Flow Documentation
UAT Planning & Execution
Stakeholder Management
Additional Skills
Strong communication and facilitation skills
Agile/Scrum delivery experience
Analytical and problem-solving abilities
Ability to work with both business and technical teams.