Reception and Delivery Administration Apprentice

Avant Skills Academy is seeking a proactive, driven individual with strong communication skills and a positive, can-do mindset. In this role, you’ll support the Engagement Team and Programme Tutor Assessors, helping manage data, track attendance, and keep our Apprenticeship and Skills Experience programmes running smoothly.

Role

Duties include but are not limited to:

Answer incoming telephone calls, direct callers, deal with queries, take messages and forward as appropriate
Check answer phone messages daily, dealing and forwarding details as appropriate
Handle internal and external enquiries (including employers and learners, via email, telephone and face-to-face) providing effective and efficient customer service
Answer the centre intercom, providing the required greeting and ensuring only authorised visitors are granted access to the building
Greet visitors to the organisation ensure they sign in and direct appropriately
Process, record and deliver incoming and outgoing post daily
Provide general administrative support to the team
Input learner and employer data accurately into the Management Information System
Update learner and employer data accurately
Undertake learner attendance recording and following up with parents/carers/employers

Training

Data Technician Apprenticeship Standard Level 3, including Functional Skills if required.

You will learn the knowledge, skills & behaviours which will support you for your end-point assessment.

You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development.

You will be required to undertake training sessions with Avant Skills Academy every other week, throughout the length of the apprenticeship.

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.

With this apprenticeship, should you prove yourself to be the right candidate for the job, you can expect continued employment and excellent developmental and progression opportunities, including potential progression to other suitable positions.

Apprenticeship Standard: Data technician (level 3)
Training Provider: AVANT PARTNERSHIP LIMITED
Working Week: Monday to Friday, between 8:30am and 4:30pm.
Expected Duration: 1 Year 4 Months
Positions Available: 1
Closing Date: Sunday, 26th April 2026
Start Date: Monday, 4th May 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

Qualifications

English GCSE, grade 4 (Desired)
Maths GCSE, grade 4 (Desired)

About the Employer

Avant Skills Academy

Avant Skills Academy is a leading provider of pre-apprenticeship and apprenticeship programs, awarded 'Expert Apprenticeship Provider' status by the Department for Education. We deliver Apprenticeship training across Grimsby and North East Lincolnshire, Hull, and East Yorkshire in a range of occupational sectors including Business, Data, Digital, Hairdressing, Management, and Marketing. We are proactive, passionate, and committed.

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