Application Support

Avanti Recruitment is partnering with a scaling tech business in Manchester to hire a Support Technician for their hybrid support team.

(1 day a week in the office | £28.2k pro rata | 10am–5pm hours | 44 days off per year)

We’re helping a fast-moving software company find a confident, diligent new teammate to join their friendly support team. You’ll be supporting eCommerce businesses and warehouse staff who rely on their bespoke platform to keep day-to-day operations flowing.

This is a people-first, logic-driven role. You’ll need great communication skills, a calm approach under pressure, and a knack for structured problem-solving, technical training is provided.

What You’ll Be Doing:

• Be the first line of support for client queries via phone and email
• Troubleshoot software issues and adjust business logic rules (training given)
• Jump onto client machines to investigate setup and configuration issues
• Log and track issues using a ticketing system, escalating complex ones
• Collaborate closely with the wider support and engineering team

What They’re Looking For:

• Clear, professional phone manner and strong written communication
• Logical thinker who enjoys solving problems step-by-step
• Calm and capable under pressure — especially when clients are stressed
• Comfortable learning new tools and picking up technical concepts
• Experience in a client-facing support role or technical environment is a bonus, not a must

What You’ll Get:

• £28,000 per annum
• 25 days holiday bank holidays (use whenever) birthday off full Christmas shutdown)
• Remote-first – just 1 office day per week in central Manchester
• 10am–5pm working hours, with a full lunch break
• Free lunch on office days, snacks, stocked drinks fridge
• BUPA health and dental care, free access to therapy
• Annual parties, cycle-to-work scheme