ServiceNow Engineer

ServiceNow - DevOps Engineer – CMDB & Automation

Contract duration: 6 months

Location: London, UK (Hybrid for 3days/week)

Position Overview

We are looking for a DevOps Engineer – CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure and application environments. The ideal candidate will have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance.

Required Skills & Qualifications

• Technical Expertise
• Hands-on experience with ServiceNow CMDB and ITSM modules.
• Strong knowledge of automation tools (Ansible, Terraform, Puppet, Chef).
• Any scripting languages (Python, PowerShell, Shell).
• Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps).
• Experience with cloud platforms (AWS, Azure, GCP).
• Process Knowledge
• Solid understanding of ITIL processes , especially Configuration, Change, and Incident Management.
• Experience in integrating CMDB with monitoring and discovery tools.
• Soft Skills
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in cross-functional teams and manage multiple priorities.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist (CIS) – CMDB.
• ITIL v4 Foundation certification.
• Experience in large-scale enterprise environments.
• Exposure to monitoring tools (Splunk, Prometheus, ELK) for CI data validation.