Technical Account Manager

Technical Account Manager

Location: Hampshire (site-based role)

Security Clearance: DV Cleared (essential)

IR35 Status: Inside IR35

Inside IR35 Contract

The Rol

eThe Technical Account Manager (TAM) plays a pivotal role in overseeing the end-to-end delivery of infrastructure services for key clients within a secure, high-profile environment. This is a site-based position located in the Hampshire area, working closely with defence/public sector customers

.This role requires a confident and accountable leader who can combine deep technical expertise with strong delivery management. You will lead cross-functional teams, drive operational excellence through automation and analytics, and act as a trusted advisor to clients—ensuring consistent delivery of high-quality outcomes and long-term value

.
Key Responsibiliti

• esClient Engageme
• ntBuild and maintain trusted advisor relationships with senior client stakeholde
• rsUnderstand client strategic objectives and translate them into delivery outcom
• esAct as the primary escalation point for complex service or delivery challeng
• esOperational Excellen
• ceIdentify opportunities to enhance delivery efficiency through automation, innovation, and data-driven insigh
• tsProactively address service issues and implement sustainable solutio
• nsChampion best practices, lean methodologies, and modern technologi
• esCommercial & Strategic Impa
• ctSupport revenue growth through service expansion and capability developme
• ntManage budgets, forecasting, and financial performance of the accou
• ntBalance short-term delivery priorities with long-term strategic account grow

th
Required Skills & Experie

• nceProven experience in technical account management within large, complex client environme
• ntsStrong technical background across infrastructure or managed servi
• cesDemonstrated ability to build executive-level client relationships and act as a trusted advi
• sorStrong financial acumen, including budget ownership and forecast
• ingExperience reporting to and influencing senior internal and external stakehold
• ersTrack record of driving operational excellence, innovation, and continuous improvem
• entExcellent communication, stakeholder management, and problem-solving ski

lls
Security & Location Requirem

• entsThis role is site-based in the Hampshire
• areaCandidates must hold current DV (Developed Vetting) clearance due to customer requirem