Customer Service Representative

Job Title : Customer Service Representative

Location : Newcastle upon Tyne (NE27 0BY)

Job Type : 6 Month Contract (Potential to Convert to Permanent)

We are currently seeking a motivated and customer-focused Customer Service Representative to join a leading Banking Group supporting Personal Loans account holders.

This is an excellent opportunity for individuals with call centre experience looking to grow within financial services.

Key Responsibilities :

• Act as the first point of contact for Personal Loans customers via inbound calls
• Deliver exceptional customer service while handling account-related queries
• Manage and update customer information accurately in line with company policies
• Work collaboratively within a high-performing team environment
• Strive to achieve first-contact resolution for all customer enquiries
• Operate efficiently in a fast-paced environment while following strict processes and procedures
• Maintain accurate and up-to-date customer records
• Meet Key Performance Indicators including Average Handling Time (AHT)

Required Experience:

• Previous Call Centre / Contact Centre experience
• Strong Customer Service background
• Excellent communication and listening skills

Desirable Experience:

• Financial Services customer support experience
• Personal Loans servicing experience
• Customer Records Management experience

If you are interested, please apply directly or connect with me on LinkedIn for a confidential discussion.