Information Technology Infrastructure Specialist

WHO WE ARE

Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others. Avolta is committed to and focused on four key areas, where we want to have a positive impact: customer experience; employee wellbeing and advancement; protecting the environment.

Purpose of the Role

Are you passionate about delivering seamless IT experiences and keeping infrastructure running smoothly? As our IT Infrastructure Specialist, you’ll be at the heart of our technical operations — managing Active Directory, supporting our VMware environment, and resolving IT issues with precision and care. You’ll work closely with the IT Infrastructure Manager and collaborate across teams to ensure our systems are secure, efficient, and user-friendly.

This is a hands-on role where your technical expertise and customer-first mindset will make a real impact across the business.

Responsibilities

You’ll be responsible for:

• Managing and maintaining Windows Server environments (2012–2019)
• Providing expert-level support for Active Directory , Group Policy , and Windows Deployment Services
• Administering and optimizing Office 365 and Azure environments
• Supporting Citrix , VMware , and core server infrastructure
• Troubleshooting hardware and networking issues (TCP/IP, DNS, DHCP)
• Deploying images using SCCM and supporting Windows 10/11 OS
• Delivering excellent support for Microsoft Teams
• Monitoring server backups and ensuring software/hardware orders are fulfilled
• Managing Microsoft licensing and ensuring compliance
• Following ITIL-aligned service management practices and improving processes
• Ensuring all installations are recorded and licenses verified
• Reporting software process violations and supporting daily operations checks

What we are looking for

You are someone who thrives in a fast-paced environment and brings a mix of technical depth and customer focus. To thrive in this role, you will need Technical Skills & Experience in the following:

• Microsoft certification or equivalent experience
• Proven experience with Office 365 / Azure Administration (Essential)
• Strong knowledge of Active Directory , VMware , and Windows Server
• CCNA or equivalent networking experience
• Hands-on experience with desktop and server hardware (2nd line support)
• Familiarity with ITIL service management practices (Advantageous)