Band 6 - Senior IT Systems Officer (Testing Lead) - Bath
Job summary
We have an exciting opportunity for a highly motivatedTesting Leadto joinadynamic Systems Development and Testing Teamto ensure all testing activities are effectively managed andconducted,according to thedefinedapproach,prior to release intoalive environment.
In this role, you will play apivotal role in ensuring that allClinical Systemschanges and implementations are rigorously tested toidentifyandeliminateany software issues,thereby reducing the clinical safety risk. This isa very busyteam involved in multiple projects,changesor issue fixes and so you will need to be proactive, enjoy challenges and handle pressurewell.
You should havepreviousexperience of working withina testing roleand managing multiple healthcare testing activities.You will coordinate all testing activities including, but not limited to,system, integration, user acceptance,deploymentand cutovertesting, ensuring alignment with projectmilestones and clinical requirements.
Strong stakeholder and communication skills are essential to succeed in this role, as is apassion for delivering excellent services to healthcare staff and service users.
Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.
Main duties of the job
As a Testing Lead, you will coordinateall thetesting activities within the EPR Programme. Your role will involve managing testenvironments andensuring all testing phases are completed to a high standard.You will support the implementation ofchanges into our mainElectronic Patient Record (EPR)system,ensuring they are clinically and operationally fit for purpose. Your responsibilities will include managing testing timelines, collaborating with suppliers, and ensuring defects arelogged, re-tested andresolved efficiently.Additionally, you will definego-livetesting criteria, prepare test data and scripts, oversee formal test execution and re-testing, and manage regression testing and the maintenance of regression test plans. You will supervise clinical staff in their execution of User Acceptance Testing,andensuretestingmeets all set deadlines in collaboration with the Programme Manager and Project Managers.
Your duties will also involvemaintainingclear communication with stakeholders, producingaccuratedocumentation, and supporting post-Go-Live activities. You will work autonomously to plan and organise your workload,participatein meetings todiscuss workflows and concerns, and contribute to a positive and collaborative team culture.
Predominantlyhybrid,the post holder will be expected to work across allAWPsites, regularly attending bases to support with Go Lives and User Acceptance Testing.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
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To gather test requirements from complex and highly technical project documentation and produce test specifications, test scripts, and test plans.
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To understand the key business workflows in the Trust and plan testing to ensure that these workflows are not affected by the various upgrades, releases, and patches applied to the systems.
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To review RFCs for completeness and coordinate with the system developers.
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To ensure all test scripts are created, reviewed, updated, and stored in a timely manner.
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To ensure that the test environments are maintained and populated as directed by the IT Clinical Systems Manager.
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To manage the test execution phase of changes or projects, including UAT.
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To ensure the test plan is updated regularly and accurately reflects the status of test execution.
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To manage the resolution of any identified defects by reviewing, updating, and retesting when fixed, and to ensure all identified defects are logged on a defect log.
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To provide realistic estimates for testing activities (test plans, test specifications, test scripts, creation of test data, test execution, test reporting, defect management, regression testing, UAT testing, etc.).
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To produce final test exit reports once all tests have been run and results agreed with the project.
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To research and provide advice on the feasibility of new technologies to expedite the testing process, including automated testing.
Please see attached Job Description file for a full list of duties and responsibilities.
Person Specification
Education and Qualification
- Educated to Degree level or equivalent experience in Computer Science, IT application support or relevant technical discipline
- ISEB/ISTQB Qualification
- ITIL Foundation certification
- Microsoft SQL Server Administration Qualification
- Knowledge of an NHS Trusts' policies and business processes particularly relating to Mental Health
- Evidence of ongoing professional development)
- Certificate in team leading (ILM or similar)
Experience and Knowledge
- Good understanding of logging calls and incidents with 3rd Party Suppliers and their processes
- In-depth knowledge of the planning, organising and carrying out comprehensive test strategies including UAT and deployment testing
- Knowledge of defect management and structured approaches to resolution of issues
- Good knowledge and proven use of different test methodologies
- Considerable experience in a professional application management environment, preferably involving patient EPR systems
- Experience of front-end system configuration
- Experience of using and supporting IT systems (Clinical EPR systems and Business applications)
- Demonstrate ability to set clear and appropriate priorities for self and others to meet overall goals
- Experience of full testing life cycle including system functions testing, data migration testing, user acceptance testing, regression testing
- Experience of creating training documents, presentation of data, manipulation of data, data quality investigations, presentation preparation, supporting users using remote assistance
- Good understanding of the software development cycles
- Awareness of Project Management Methodologies
- Knowledge of an NHS Trusts' policies and business processes particularly relating to Mental Health
- Understanding of Information Governance principles specifically in a Health and Social care environment
- Experience of teaching/training groups of staff
- Experience of working within the NHS and Mental Health
- Responsibility in taking lead in R&D activities in configuring and continual service improvement of RiO and other systems
Skills and Abilities
- Strong customer service skills
- Excellent communication and interpersonal skills to support and train application users at all levels including consultant psychiatrists and administrative staff, includes via the telephone and in situations of considerable stress for the user
- Excellent negotiating skills to persuade staff from all backgrounds and levels of IT literacy to commit to implementing new technology within their working practice
- Good relationship-building skills to gain maximum input from colleagues and software suppliers
- Able to work autonomously / on own initiative
- Excellent planning and time-management skills
- Excellent written and verbal communication skills
- Excellent attention to detail
- A level of competence in Microsoft packages. MS Office, Sharepoint, Project, Visio and Project
- Ability to lead, plan and organise a complex range of high impact test and configuration activities, including planning and supervising witness testing involving all professions/ areas within the trust
- Ability to propose service change and participate in continual service improvement
- Ability to communicate with staff, internal and external to the Trust, at a variety of levels
- Ability to analyse highly complex configuration and test plans and results, drawing conclusions and reporting on them
- Ability to manage others on a day-to-day basis
- Coaching and mentoring skills
- At least one year's experience managing staff and coordinating packages of work
- Experience of people management including appraisal, grievance, disciplinary, interviewing
- Understanding of the compilation and use of Data Collection Worksheets
Other Requirements
- Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Avon & Wiltshire Mental Health Partnership NHS Trust
Address
Bath NHS House
Newbridge Hill
Bath
BA1 3QE
United Kingdom
Employer's website
http://www.awp.nhs.uk/about-us/working-for-us/