Business Technical Analyst

Job Type: Permanent

Hours of Work: Full Time (Hybrid)

Location: Hemel Hempstead (occasional travel to parks)

Salary: DOE

What we need in a nutshell:

To bridge the gap between business stakeholders and technology teams at Away Resorts, translating business needs into clear, actionable technical requirements. The role is responsible for analysing business processes, identifying improvement opportunities and supporting the delivery of technology projects and system changes that drive operational efficiency and enhance the guest experience across park locations and Central Support. The role requires a strong understanding of core business systems, including how they are configured, integrated, and used in practice across operations.

Who are we?

We’re an ambitious bunch and have huge aspirations. We’ve spent the last 17 years shaking up the Great British Holiday and have no intention of stopping yet! With 26 locations across the UK, we are passionate about providing excellent experiences to our guests and colleagues. Whether that be on the Cornish Coastline or up in Scotland, there’s something for everyone. Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk.

What you’ll be doing:

• Engage with business stakeholders to elicit, document and validate requirements for technology projects and system changes.
• Produce high-quality business analysis artefacts including process maps, functional specifications, user stories, and acceptance criteria.
• Analyse existing business processes and systems, identifying areas for improvement and presenting options for change.
• Act as a bridge between the business and IT teams, ensuring mutual understanding of requirements and solutions throughout project delivery.
• Support system configuration and map system dependencies.
• Support Infra structure and cyber security requirements.
• Support UAT activities including the creation of test scripts, coordination of testing and defect management.
• Maintain traceability of requirements through design, build, and testing phases.
• Contribute to business cases by providing detailed analysis of current state processes and proposed benefits.
• Embed security-by-design and privacy-by-design principles into SaaS requirements and solution designs.
• Analyse SaaS security models including authentication, role-based access, segregation of duties and audit logging.
• Ensure alignment with internal security standards, and vendor security assurances.
• Support security reviews and penetration testing activities in collaboration with Security, Legal, and DPO functions.
• Mitigate risks relating to data access, data residency, third‐party processing, and user provisioning.
• Dealing sensitively with all guest and team data ensuring full compliance to General Data Protection Regulations.
• Mitigating the risk of holding any information on paper while advocating electronic data handling.

Skills, experience and qualities you’ll need:

• Business Analysis Qualification (e.g., BCS Foundation or equivalent)
• Minimum 2-3 years in a business analyst or technical analyst role
• Excellent analytical and critical thinking skills with a structured approach to problem-solving.
• Strong interpersonal skills with the ability to build trusted relationships with both business and technical stakeholders.
• Clear and confident communicator, able to translate complex technical concepts for non-technical audiences.
• Proactive self-starter with the ability to manage multiple assignments simultaneously.
• Comfortable working in Agile and Waterfall delivery environments.
• Experience working with Digital, People, Booking, PMS or CRM systems.
• Strong understanding of system configuration, business rules, and workflows.
• Understanding of how systems are configured, integrated, and used in practice
• Proven experience eliciting and documenting business requirements for technology projects for People, bookings and Digital systems.
• Experience working across full project lifecycle from requirements to implementation
• Familiarity with process mapping and modelling techniques (e.g., BPMN)
• Strong requirements gathering and documentation skills
• Excellent verbal and written communication
• Proficient in MS 365 tools , Azure Dev Ops or equivalent, Visio or equivalent for process mapping
• Ability to manage competing priorities and meet deadlines
• Methodical with strong attention to detail
• Can-do attitude
• Inquisitive and naturally curious about how things work

What we can offer you:

• a chance to use, stretch your skills and build your career in one of the fastest growing and most exciting holiday companies in the UK
• Great discounts on holidays and on park purchases with us for you, friends, and family
• 25 Days Annual Leave + Bank Holidays
• Enhanced family benefits
• Life Insurance
• Passion for parks – take your family and work from a park for one week a year.

Want to join our team? Here’s how to apply:

If you're ready to make a significant impact in a dynamic environment, apply now to join the Away Resorts team! Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at www.awayresorts.co.uk/careers.

Our Promise to You:

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work.