Senior IT Support Analyst

Axia Markets Pro is a proprietary futures trading firm that continues to expand its trading activities, as we are determined to develop the next generation of world class Elite traders.

Job Summary:

We are looking for an enthusiastic Senior IT Support Analyst to join our headquarters in London. You will primarily be working on desktop support and providing assistance to both in-house and remote traders. This is a full-time, on-site role, requiring someone who can thrive under pressure and is eager to learn and expand on their career. A minimum 4 years experience in an IT role is preferable, we are open to candidates with a solid understanding of technology and a willingness to develop their skills.

Key Responsibilities:

• Provide immediate 1st/2nd & 3rd line IT support to traders and staff, resolving technical issues quickly and efficiently
• Install, configure, and maintain hardware, operating systems, and applications
• Monitor and maintain desktops, laptops, and network systems
• Troubleshoot application, system, and network issues and resolve hardware/software faults
• Produce clear procedural documentation and incident reports
• Support the rollout of new applications or hardware
• Manage user accounts, profiles, and access permissions
• Test and evaluate new technologies to enhance trading performance and reliability
• Provide leading support for the IT team

Requirements for the role:

• Minimum 4 years of IT Support experience within a trading firm (proprietary trading, hedge fund, brokerage, or investment bank)
• Proven experience supporting traders or trading desks in a live market environment
• Familiarity with trading floor technologies such as trading platforms, market data systems, and low-latency or voice recording setups
• Strong Windows administration skills and experience with Microsoft 365 and Azure
• Excellent communication and interpersonal skills, with the ability to remain calm and effective under pressure
• Proactive problem solver with strong ownership and follow-through
• Excellent time management and prioritisation skills
• ITIL knowledge (desired but not required)
• Team player capable of working autonomously while escalating appropriately when required
• Commitment to continuous professional growth and learning

Preferred but Not Required:

• Knowledge of trading platforms and financial market software.
• Any relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals).
• Familiarity with remote desktop tools and VPNs for remote support.
• Interest in audio and visuals.