Voice Support - Danish speaker

Below are the requirement details:
Contract Duration: 6 months initially, with potential extensions based on business needs.
Scope of Services: Voice Support/Fulfillment (Voice).
Level: 2
Language Requirement: Native/fluent Danish speaker. Translation services are not being considered for this opportunity.
Work Location: Remote.
Preferred Resource Location: UK preferred; however, the client has no specific geographic restriction.
Working hours should be: 7 am to 1 pm CEST

Below is the JD:

Responsibilities:

Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
Meet and improve schedule guidelines (log in, breaks, avail and on call handling time etc.)
Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
Utilize resources to manage transactions, escalating issues appropriately.
Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA's and account expectations.
Display professional, positive, and courteous phone etiquette.
Resolve caller's issues accurately and efficiently to minimize call backs.
Understand and proactively addresses user's concerns, identifying the root of the issue.

Skills & Qualifications:
Language Proficiency B2 (Intermediate) or above.
Excellent Verbal and Written Communication and Customer Support Skills
Freshers/candidates with domestic BPO experience, 0-6 months experience preferred
Fair understanding of android and iOS phones is preferred
Should be ready to work in US shifts hours; 9 hour where the work window may vary between 8am to 6pm EEST (Eastern European Standard Time)
Computer literate
Knowledge of Ticketing System experience (ServiceNow) is an added advantage

Education:

High School pass is minimum requirement with Excellent Communication skills

Working conditions and requirements:

Training and work location remote.
Should have a reliable and fast Wi-Fi connection at home.
Should be ready to connect via video during training and 1 on 1 discussions.
Should have a safe and suitable work environment at home
Should be able to work as per the break/lunch timings allocated by the supervisor