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Information Technology Support Engineer
- AV server room management and coordinating with the remote team to install and troubleshoot AV equipment.
- Set up and configure AV equipment (video conferencing systems, digital displays, projectors, microphones, speakers) for meetings, events, and presentations.
- Integrate AV systems with IT infrastructure (e.g., network-based AV solutions, cloud platforms like Zoom/MS Teams).
- Perform routine inspections, updates, and repairs to ensure optimal functionality.
- Diagnose and resolve hardware/software issues promptly, including connectivity, audio/video quality, and control system errors.
- Provide on-site or remote technical assistance during live events, conferences, and hybrid meetings.
- Manage live streaming, recording, and post-production editing for events.
- Train staff on AV equipment operation and best practices.
- Create user guides, FAQs, and maintenance logs; document system configurations and incident reports.
- Stay updated on emerging AV trends (e.g., Crestron, Polycom, Q-SYS) and recommend upgrades.
- Work with IT teams, facilities, and external vendors to deliver seamless AV solutions.
- Liaise with suppliers for equipment procurement, warranties, and service contracts.
- Track AV inventory, manage stock levels, and coordinate equipment loans.
- Offer responsive support via ticketing systems, email, or phone, ensuring high user satisfaction.
- Flexibility for early/late hours to accommodate global time zones and events.