Account Director Hybrid

I am recruiting for an Account Director to join a growing technology services provider specialising in the education sector. The organisation supports large secondary schools and Multi-Academy Trusts, delivering managed ICT services, cloud solutions, network infrastructure, and education-focused hardware and software.This role is ideal for an experienced professional who can nurture client relationships, drive account growth, and deliver tangible ICT impact for educational clients.Key Responsibilities Client Relationship Management

• Build and maintain long-term relationships with educational clients, acting as the primary point of contact.
• Ensure client needs are met and exceeded through proactive engagement and support.

Account Planning & Growth

• Develop and implement account plans tailored to each institution’s requirements.
• Identify opportunities to expand the client relationship and increase the adoption of IT solutions.

Collaboration

• Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure a coordinated approach to client management.

Contract & Budget Support

• Assist in contract negotiations and service agreements to maximise revenue while delivering high-quality IT services.
• Manage account budgets, allocating resources effectively to meet client needs.

Market Awareness & Client Advocacy

• Stay informed about industry trends, emerging technologies, and the competitive landscape within education.
• Act as a client advocate internally, ensuring feedback and requirements are communicated and addressed.

Project & Issue Support

• Support the successful delivery of IT projects and services, ensuring alignment with client objectives.
• Serve as an escalation point for complex or high-severity issues, ensuring timely resolution and client satisfaction.

Personal Attributes

• Strong communication skills, both verbal and written.
• Customer-focused with empathy for the needs and challenges of educational institutions.
• Collaborative, proactive, and able to work effectively with internal teams and clients.
• Strong problem-solving skills, adaptable, and flexible in response to changing circumstances.
• Highly organised with strong attention to detail and operational understanding of education environments.
• Passionate about leveraging technology to improve educational outcomes.

Experience & Qualifications

• Minimum of 3 years’ experience in a similar account management or client-facing role.
• Understanding of managed service provider (MSP) operations within education is highly desirable.
• Proven aptitude for building and maintaining positive client relationships.
• Strong planning, organisational, and customer-centric skills.