Account Manager

A well-established technology business in East Yorkshire is hiring an Account Manager to manage and grow a portfolio of existing customers.This is a relationship led role focused on retention, renewals and product adoption, not new business. You’ll act as a trusted advisor, helping customers maximise value from a suite of software solutions.Key responsibilities:

• Manage and develop existing customer accounts
• Drive product adoption, engagement and account growth
• Identify upsell and cross-sell opportunities
• Lead contract renewals and re-contracting discussions
• Act as the main point of contact for customer issues
• Work closely with support, onboarding and product teams
• Analyse account data and maintain accurate CRM records

About you:

• Account Management or Customer Success experience in SaaS software
• Strong relationship-building and commercial skills
• Experience with renewals and contracts
• Confident communicator, highly organised
• CRM experience (Salesforce or similar)
• Full UK driving licence

If this sounds of interest then don't hesitate to get in touch. This one won't be around for long.