IT Apprentice
We are looking for a motivated and enthusiastic ICT Level 3 Apprentice. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards a recognised qualification.
Role
- Acting as first-line support for incoming incidents via phone, email, and ticketing systems
- Logging, categorising, and prioritising incidents accurately
- Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services
- Troubleshooting issues using knowledge bases, and guidance from senior engineers
- Escalating unresolved incidents to second-line or third-line teams when required
- Communicating clearly with customers, keeping them informed of progress
- Maintaining accurate documentation and ticket notes
- Supporting general IT and operational tasks as required
Training
Information Communications Technician Level 3.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- 09:00 - 17:30 Monday to Thursday, 09:00 - 17:00 on Fridays.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 4
- Closing Date
- Wednesday, 11th February 2026
- Start Date
- Wednesday, 18th February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
Qualifications
- Any subject GCSE, grade 4+ (A-C) (Essential)
- Maths and English GCSE, grade 3+ (D or above) (Essential)
About the Employer
B D R VOICE & DATA SOLUTIONS LTD
BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up.