Apprentice 2nd Line Field IT Support Technician
We are seeking an ICT support / field technician to join our established and growing team covering a wide range of ICT duties as a specialist Education and SMB managed service provider. The role involves providing support and consultancy by telephone, remote support and on-site on a day-to-day basis (covering sites across the south of Essex).
Role
- Provide on-site technical support to clients, including hardware, software, and network troubleshooting and maintenance
- Install, configure, and upgrade computer hardware, software, and peripherals
- Perform routine maintenance and upgrades to ensure the reliability and functionality of clients' IT systems
- Set up and configure network devices, including routers, switches, and firewalls
- Troubleshoot and resolve issues related to email, Internet connectivity, and other network-related problems
- Work with clients to identify their technology needs and recommend appropriate solutions
- Document and maintain accurate records of work performed and problems resolved using the company's CRM
- Communicate effectively with clients and team members, both orally and in writing
- Stay up-to-date with emerging technologies and industry trends
Training
IT Solutions Technician Apprenticeship Standard Level 3
- Functional Skills (as required)
- PLTS
The L3 IT Apprentices are required to attend a weekly class. Per month, three classes are delivered remotely, one in class session.
- Many of our apprentices have gone on to permanent positions once their apprenticeships were successfully completed
- If the apprenticeship is completed successfully, there is a potential opportunity for the apprentice to move into a full-time position
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- ESSEX COUNTY COUNCIL
- Working Week
- Monday - Friday, 8.30am - 4.45pm with 60 mins for lunch.
- Expected Duration
- 1 Year 9 Months
- Positions Available
- 1
- Closing Date
- Friday, 16th May 2025
- Start Date
- Friday, 23rd May 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Technical knowledge
- Ability to learn quickly
- Passionate about IT
- Able to work independently
- Flexible and adaptable
- Proactive
- Ability to multi-task
Qualifications
- English GCSE or equivalent, grade 4 and above (Desired)
- Maths GCSE or equivalent, grade 4 and above (Desired)
About the Employer
B I S SOLUTIONS LTD
B.I.S. Solutions Ltd has been providing I.C.T. support to schools and businesses since 2005. We pride ourselves in helping our clients get the most from their I.C.T. infrastructure. Many of our customers have had support contracts with us for many years and have recommended us to others.
- Company
- B I S SOLUTIONS LTD
- Location
- 10 FERRIS AVENUE, COLD NORTON, CHELMSFORD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- B I S SOLUTIONS LTD
- Location
- 10 FERRIS AVENUE, COLD NORTON, CHELMSFORD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted