Atlassian CC App Support Engineer

Job title: Atlassian CC App Support Engineer

Location: Warton

We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: £41,361+ depending on skills and experience

What you’ll be doing:

• Take ownership of technical issues, troubleshooting and resolving customer problems using best practice methods

• Maintain accurate and timely updates across incidents, problems, and service requests

• Diagnose errors through debugging, validation, and root cause analysis of reported issues

• Replicate issues to verify and escalate product-related bugs

• Manage service requests, including access provisioning and standard changes

• Capture and assess user requirements, highlighting functionality gaps and supporting minor change requests

• Deliver basic training, create documentation, and develop self-help resources to enhance user experience

• Contribute to automation, continuous service improvement initiatives, and the successful delivery of Atlassian projects in collaboration with internal teams and external partners

  Your skills and experiences:

  • Basic knowledge of ITIL practices (incident, request, problem, change management).

  • Clear communicator, able to explain technical solutions to non-technical users.

  • Stron g customer service orientation, with patience and empathy in user interactions.

  • Team player, collaborating effectively with infrastructure, development, and vendor support teams.

  • Quick learner with a proactive approach to developing technical knowledge.

  • Previous experience working within a 1st or 2nd line support desk preferred

  • Previous experience in user and group management, permissions troubleshooting, and access requests preferred

  • Hands-on experience supporting end-users in Jira, Confluence, Bitbucket, Bamboo, and Crowd desirable but not essential

    Benefits:

    As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.

    The Air Atlassian team

    The Air Atlassian Team specialises in delivering expert support and services for the Atlassian toolset, including Jira, Jira Service Management, Confluence, Bitbucket, Bamboo, and Crowd. Our support and infrastructure teams ensure the smooth operation and continuous optimisation of these platforms, while our configuration and development team provides both standard and bespoke solutions tailored to specific business needs.

    With a strong emphasis on improving productivity and collaboration, the Air Atlassian Team helps teams across the Air sector ?" and beyond ?" to unlock the full potential of Atlassian products, enabling robust, scalable, and efficient workflows.

    Our vision is to transform the way teams work and collaborate. We aim to empower teams across the organisation by delivering innovative collaboration tools that promote seamless communication, boost productivity, and inspire success in everything they do.

    We have worked hard to build a team where innovation thrives, collaboration is second nature, and customer value remains central to our mission. Our operating model is designed to empower individuals, leveraging their diverse talents and perspectives to nurture a culture of agility and continuous improvement that delivers meaningful outcomes for the business and continues to exceed the expectations of our customers.

    Why BAE Systems?

    This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

    Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

    Closing Date: 4^{th September 2025}

    We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.