1st Line IT Support Technician Apprentice
IT 1st Line Support is the initial point of contact, you will be logging and prioritising requests, resolving common hardware, software, account, network, till & printer problems, guiding users through solutions, documenting actions, escalating any issues
Role
- Provide first-line IT support to colleagues across retail stores, offices and warehouses
- Log, prioritise and manage incidents and service requestsTroubleshoot tills, payment terminals, computers, printers and scanners
- Resolve password, account access, email and software issues
- Support store networks, Wi-Fi and internet connectivity
- Set up equipment and user accounts for new starters
- Guide colleagues through technical solutions either by phone, email or remote desktop
- Keep users informed about progress and expected resolution times
- Monitor recurring issues and report potential system-wide problems
- Maintain IT equipment records and assist with replacements
- Follow data protection, cybersecurity and payment-security procedures
- Provide friendly, clear and patient service in a fast-paced retail environment
- Help minimise disruption to sales and day-to-day store operations
Training
- Information Communications Technician- dedicated performance coach Level 3 (A level)
- Typical duration: 13- 18 months
- All done online
- Functional skills maths and English if applicable
- IT support
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ACTIVATE LEARNING
- Working Week
- Number of Hours: 40 Lunch break length: 1⁄2 hour or 1 hour depending on candidate (unpaid) Start Time: 8am Finish Time: 5pm if 1 hour lunch (8hour day)
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 6th September 2026
- Start Date
- Monday, 21st September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- Maths and English GCSE, grade 4 (C) (Essential)
About the Employer
BALFE'S BIKES LTD
Balfe’s Bikes is an established independent bicycle retailer, founded in 2008, with stores across London and the South East, offering bike sales, servicing and expert cycling advice through its shops and website.