IT Support Technician Apprentice
Gain real world IT support experience while earning a salary and studying for industry recognised qualifications. You’ll troubleshoot hardware and software, assist users, and learn from seasoned IT professionals. Perfect for tech-savvy individuals eager to build a future in IT who have passion and problem-solving skills.
Role
- Respond to and resolve user IT issues via phone, email or in person
- Install, configure and maintain desktops, laptops, and peripherals
- Troubleshoot software, hardware and network connectivity problems
- Set up new user accounts and manage access permissions
- Document support tickets and update knowledge base articles
- Assist with IT asset inventory and hardware deployment
- Support rollout of software updates and security patches
- Shadow senior technicians to learn advanced troubleshooting and system administration
Training
Upon completion, you’ll be equipped to step into an IT Support Specialist role, providing frontline technical support.
Many apprentices progress to Level 4 qualifications (e.g., Higher National Certificate or Degree Apprenticeship) or pursue certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- GINGER NUT MEDIA LIMITED
- Working Week
- Monday to Friday, 8.00am to 4.30pm (1 hour unpaid lunch).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 28th February 2026
- Start Date
- Wednesday, 1st April 2026
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
- Analytical skills
- Logical
About the Employer
BANK J SAFRA SARASIN (GIBRA LTAR) LTD
Bank J Safra Sarasin is an international banking group committed to sustainability with a focus on continuity, solidity and long-term added value. We are a privately-owned Group with a heritage reaching back to 1841 and are fully committed to private banking and asset management, and to the long-term strategic objective of focusing on clients, solidity and stability.