Client Relationship Manager Apprenticeship
Are you ready to manage critical enterprise accounts? Basketdrop Ltd is looking for an ambitious Client Relationship Manager Apprentice. This high-level role focuses on building trust and maintaining our long-term clients. Gain hands-on commercial experience and access our free in-house training!
Role
- Acting as the primary point of contact for key corporate accounts.
- Building long-term professional trust and maintaining exceptional client relationships.
- Monitoring daily fulfilment lines to ensure zero delivery failures for public sector clients.
- Coordinating with logistics teams to resolve supply chain or transport issues promptly.
- Reviewing key service metrics and tracking client satisfaction feedback.
- Assisting with the onboarding and implementation of our tracking software platform.
- Preparing regular service update briefs and meeting agendas for corporate client reviews.
- Identifying opportunities for client service optimisation and smooth contract delivery.
Training
- The training is delivered as a blended degree model, combining on-the-job client management at Basketdrop Ltd with structured online university learning blocks and interactive digital workshops.
- The apprentice will study towards a fully funded BSc (Hons) in Business-to-Business Sales awarded by Middlesex University.
- Dedicated study days and academic assignments are structured around and strict off-the-job training will follow the time allocations outlined in the Occupational Standard during regular working hours.
- Formal, structured three-way progress reviews will be held systematically every 12 weeks between the apprentice, a Basketdrop Ltd supervisor, and the Middlesex University academic programme team to monitor performance benchmarks.
- Upon successful completion of the degree apprenticeship, you will have a direct opportunity to transition into a permanent, high-level role within the company.
- Clear internal progression pathways into specialised corporate roles such as Senior Client Relationship Manager or Key Account Manager.
- Long-term opportunities to advance into senior commercial leadership, strategic management, and director-level positions.
- Continued professional development backed by your Middlesex University BSc (Hons) degree, setting you up for rapid advancement as a commercial lead.
- Apprenticeship Standard
- Business to business sales professional (integrated degree) (level 6)
- Training Provider
- MIDDLESEX UNIVERSITY
- Working Week
- Monday to Friday, 9am to 5pm. Includes dedicated time for university modules, online lectures, and blended off-the-job training.
- Expected Duration
- 3 Years
- Positions Available
- 2
- Closing Date
- Sunday, 20th December 2026
- Start Date
- Monday, 11th January 2027
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
- Patience
About the Employer
BASKETDROP LTD.
Basketdrop Ltd is an integrated logistics tech company founded in 2018. We design, manufacture, and rent out our proprietary AI-powered hardware products like the ("Droppoint") while operating our routing and mapping infrastructure via the "AI Track-Zero" software platform.
Our mission is to eliminate residential logistics friction entirely, achieving zero delivery failures and lowering transport costs by 40-50% for commercial retailers, couriers, and busy households.
We are a robust, minority-led trading entity with a highly stable foundation. Our early operations are heavily insulated and funded by high-value, recurring public sector healthcare distribution and catering contracts.
As a business committed to diversity, equality, and mitigating the national skills shortage, we are keen to offer high-quality workplace training to the next generation of business leaders.