IT Apprentice
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and Networking - Azure - Level 3 Apprenticeship. Duties will include liaising with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance with SLA's, Bates IT quality standards and ITIL best practices.
Role
- Resolve 1st line issues and requests such as systems access, password resets & unlocks
- Troubleshooting hardware issues
- Maintain a customer-focused approach, delivering superb value to the customer base
- Provide excellent customer service at all times, offering empathy and patience to the users
- Take accountability and ownership for all assigned issues
- Answer telephone calls in a professional, confident and timely manner, with a strong focus on first-time fixes
- Contribute to the continual service improvement culture
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
- The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
- This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns with and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Possibility of full-time employment.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- To be confirmed at interview.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 28th May 2025
- Start Date
- Monday, 9th June 2025
Desired Skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
Qualifications
- any 3 subjects GCSE or equivalent, grade 4+ (A*-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
BATES (IT) LTD
Bates Group Comprising of (Bates IT) Information Technology, (Bates Connect) Infrastructure & Communications, (Bates FMC) Facilities Management & Construction and (Bates Health) Health Care Innovations welcome the opportunity to present our companies. Bates Group Services works autonomously whilst benefiting from a strong, dynamic Group Management structure. Bates IT supplies information technology solutions and network support, crucial to maintaining a competitive edge. Collaborating with Bates Connect, engages a range of services within data infrastructure and communications systems, ensuring flexibility throughout.
- Company
- BATES (IT) LTD
- Location
- Swandean 85 Arundel Road, Worthing, West Sussex, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
- Posted
- Company
- BATES (IT) LTD
- Location
- Swandean 85 Arundel Road, Worthing, West Sussex, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
- Posted