Service Desk Co-Ordinator

A highly successful and rapidly growing company based in Twyford is looking for a Service Desk Administrator to join their team. This initially on a 3 month contract with the possibility of extension to 6 months or longer. The Service Desk Administrator will be responsible for supporting customers via incoming calls and ensuring engineers are scheduled to resolve the problems that arise. This is a brilliant opportunity to join an established team and develop skills within Service Desk Delivery.

Main Responsibilities:

• Receive incoming calls from customers and logging accurate information
• Scheduling engineers to ensure timely resolution for the customer
• Manage and coordinate the ordering of parts whilst adhering to SLA's
• Arrange collections from customer sites and coordinating with engineers and/or external providers
• Regularly update customers on progress of repairs/tickets or bookings

Skills and Experience Required:

• Previous experience in Service Delivery is essential
• Excellent communication skills both written and verbal with an eye for detail and accuracy
• The ability to work in a fast paced environment whilst maintaining strong organisation skills
• Strong Customer Service skills with the desire to work collaboratively as part of a team
• Confident user of IT packages - knowledge of ServiceNow would be advantageous