GBS & BPO Programme Manager
GBS & BPO Programme Manager - London
Job description
We are recruiting for a GBS & BPO Programme Manager to join our client, a Technology company. This permanent opportunity is offering an excellent day rate of, employed via an Umbrella company.
About the role:
We are seeking an experienced Program Lead to drive end-to-end Global Business Services (GBS) / Business Process Outsourcing (BPO) programs across multiple business functions. This role will be responsible for leading large-scale transformation initiatives, ensuring alignment with business priorities, and delivering operational excellence through strong governance, stakeholder engagement, and program execution.
Key responsibilities include;
About you:
Additional Information:
Location: London, with some travel to Slough
Duration: 12 months with options for permanent
Are you ready to join the team? Click on the link to apply!
Job description
We are recruiting for a GBS & BPO Programme Manager to join our client, a Technology company. This permanent opportunity is offering an excellent day rate of, employed via an Umbrella company.
About the role:
We are seeking an experienced Program Lead to drive end-to-end Global Business Services (GBS) / Business Process Outsourcing (BPO) programs across multiple business functions. This role will be responsible for leading large-scale transformation initiatives, ensuring alignment with business priorities, and delivering operational excellence through strong governance, stakeholder engagement, and program execution.
Key responsibilities include;
- Lead and deliver end-to-end GBS/BPO programs across functions such as Finance, Procurement, and others
- Establish and maintain robust program governance, including reporting frameworks and stakeholder updates
- Manage risks, issues, and dependencies across the full program lifecycle, ensuring timely mitigation and resolution
- Oversee knowledge transfer and migration activities as part of transition and transformation initiatives
- Engage and influence senior stakeholders (e.g., Finance Leadership Team, Functional Leads) to ensure alignment and buy-in
- Align GBS/BPO service delivery with strategic business priorities and transformation objectives
- Handle program escalations, ensuring effective resolution within agreed timelines
- Drive clear and consistent communication across internal teams, external partners, and vendors
- Ensure delivery excellence while maintaining focus on continuous improvement and value realisation
About you:
- Proven experience in program and project management, delivering complex, cross-functional initiatives
- Deep understanding of GBS/shared services and BPO operating models
- Strong vendor management capabilities with solid commercial acumen
- Excellent stakeholder management and executive communication skills
- Demonstrated ability in problem-solving and decision-making in complex environments
- Data-driven mindset with strong analytical and reporting skills
- Experience in change management and transformation leadership
- Familiarity with transition, migration, or knowledge transfer programs
- Ability to operate effectively in a fast-paced, global environment
Additional Information:
Location: London, with some travel to Slough
Duration: 12 months with options for permanent
Are you ready to join the team? Click on the link to apply!