First Line IT Support Apprentice
Role
Key Responsibilities:
- Desktop Support: Provide day-to-day desktop support for end-users within the NHS client organization. Troubleshoot hardware and software issues, ensuring timely resolution.
- Hardware and Software Maintenance: Install, configure, and maintain desktop hardware and software. Ensure systems are up-to-date and secure.
- User Training: Assist end-users with basic IT training and troubleshooting techniques to enhance their technical capabilities.
- Incident Management: Manage and resolve IT incidents reported by end-users, maintaining accurate records and providing clear communication throughout the resolution process.
- Software Updates: Perform software updates, patch management, and antivirus scans to ensure the security and performance of desktop systems.
- Network Connectivity: Troubleshoot network connectivity issues and assist in resolving them, working closely with network administrators.
- Documentation: Maintain comprehensive documentation for hardware, software, and troubleshooting procedures to facilitate efficient support.
- Collaboration: Collaborate with other IT teams to resolve complex issues, share knowledge, and ensure a seamless IT environment.
Training
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
Level 3 ICT qualification upon successful completion of the apprenticeship.
Benefits:
- Annual company holiday
- Opportunities for professional development and training
- Company paid training/exams
- Incentives to pass exams
- Quarterly company events/annual Christmas party
- Christmas bonus
- Collaborative work environment
- Contribution to a critical sector of healthcare
We offer an inclusive and diverse workplace culture where employees are encouraged to achieve their full potential and we believe that investing in our people's personal and professional development is key to our success, we are committed to providing our employees with the tools and resources they need to succeed.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday - Friday, 9:00am - 5:30pm.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Thursday, 2nd May 2024
- Start Date
- Monday, 13th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
- Familiarity: desktop hardware
- Knowledge of Windows systems
Qualifications
- any subject --- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
- Company
- BDR Group
- Location
- MCH House, Bailey Drive, Gillingham, Kent, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted
- Company
- BDR Group
- Location
- MCH House, Bailey Drive, Gillingham, Kent, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted