IT Support Technician Apprentice
You will be responsible for system wide technical support including: workstations, laptops, printers, audio-visual, telecoms and printing. In co-operation with teachers you will support the teaching of IT by preparing relevant materials and working alongside pupils and teachers in the IT suites.
Role
- Handle frontline queries from various sources including email, helpdesk and telephone
- Maintain communication with users, updating requests logged on the school’s ticketing system, and escalating them within the team as required
- Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals
- Maintain an up-to-date inventory of IT equipment
- Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment
- Routine administration including iPad maintenance, data backups, workstation health checks, anti-virus scans
- Software installation, maintenance and upgrading
- Support staff and pupils with the set-up and preparation of IT equipment around the school
- Provide high quality customer focused technical support and training to non-teaching and teaching staff and to pupils
- Assist with the set-up of AV equipment for lectures and presentations
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 6th October 2026
- Start Date
- Monday, 12th October 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)