Production Support Specialist

Production Support - Application Support - High Frequency Algorithmic Electronic trading platforms ( Equities, Fixed Income and FX)

The Production Support group provides second level support to all of the Front Office Trading applications, both Hybrid and fully electronic used by our customers supporting the whole front to back life cycle across all Asset classes for all of the BGC brands.

The Production Support group is a Global Operation with staff in the Asia, EMEA and Americas regions. They provide second level support to all of the Front Office Trading applications, both Hybrid and fully electronic used by our customers supporting the whole front to back life cycle across all Asset classes for all of the BGC brands.

Key Responsibilities:

· Providing 2nd line support to a range of internally and externally created trading applications

· Good knowledge of Financial Markets (One or more of Fixed Income, Equities, Foreign Exchange, Derivatives, Futures)

· Monitoring of the Front and Middle office systems and components – Including the setting up, configuration and Maintenance of our monitoring systems

· Managing the production support incident queue

· Incident management – Rasing Incident, Driving the Incident Management process

· Escalation point for the first line EOperations team

· Liaising with internal, external customers, senior stakeholders and 3rd party vendors

· Performing deep dive root cause analysis on issues escalated from L1 to the team and raising JIRA tickets to development where a bug is identified.

· Overseeing new projects coming into the team, ensuring that all documentation is in place and that all support members are prepared.

· Identifying process improvement opportunities and automating manual tasks.

· Documenting issues and new processes

Skills / Experience required:

· Extremely good communication skills, both verbal and written

· Previous experience supporting Algorithmic electronic trading platforms – particularly low latency, High Frequency platforms in the Equities, Fixed Income or FX or arenas.

· Highly motivated individual who is adaptable to change

· SQL/Oracle/Sybase experience (Doesn’t’ have to be all three)

· Strong UNIX/Linux experience

· Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks

· Strong FIX experience – other messaging protocols useful

· Understanding of STP trade flows

· Good understanding of Network Connectivity

Advantageous Experience:

· Familiar with the Elastic Stack (Elasticsearch/Kibana/Logstash)

· Familiar with Devops technologies such as Ansible/Chef/Puppet

· Familiar with AWS

· Experience with object orientated coding.

· Experience with Jira Service Desk or other relevant service desk tool

· Experience with Confluence or SharePoint