IT Apprentice

This is an entry level position for individuals looking to start their career in IT. You will work with the IT team to provide first line, second line and some infrastructure support across the business. The role includes learning how to set up and maintain hardware and troubleshoot technical issues in a corporate environment.

• Provide on-site and remote technical support to staff across UK offices
• Delivery and installation of end-user hardware
• Perform upgrades and updates to existing hardware and software platforms
• Provisioning of new network services and software applications
• Diagnosing and resolving both hardware and software based technical issues
• Pro-actively engage in rolling out patches and security updates
• Maintain essential security related records used throughout the business
• Documenting and distributing how-to guides and technical documentation
• Work with senior engineers on projects and support requests
• Escalating priority issues to senior team members

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Team working