Technical Lead - AI Automation Systems (Remote)

BJAK is building AI-powered automation systems for insurance operations across Southeast Asia - from quote generation and policy issuance to claims processing, endorsements, document collection and insurer integrations.

We are looking for a Technical Lead who can design and deliver reliable, scalable systems that solve complex operational problems. This is a hands-on role for someone who enjoys technical ownership, system thinking and building automation that drives measurable operational impact.

The Mission

Lead the development of AI and workflow automation systems that make insurance operations faster, cleaner and more scalable across multiple countries.

What You’ll Own

• Lead the technical design and delivery of AI automation and workflow orchestration systems.
• Build scalable backend services, integrations and APIs supporting quote, policy and claims workflows.
• Work closely with product, operations and engineering teams to simplify operational complexity into reliable systems.
• Guide engineering execution across backend, frontend, QA and DevOps teams.
• Improve reliability, observability, exception handling and operational resilience across workflows.
• Review architecture decisions, technical trade-offs and implementation quality.
• Help scale systems across multiple countries and insurer ecosystems.

What We’re Looking For

• Strong experience building and operating production systems at scale.
• Experience leading technical delivery across backend, platform or workflow-heavy environments.
• Strong understanding of APIs, distributed systems, databases and workflow orchestration.
• Comfortable working autonomously in remote and fast-moving environments.
• Clear communicator with strong engineering judgment and ownership.
• Hands-on, pragmatic and focused on shipping high-quality systems.

The Kind of Builder We Want

• Thinks clearly through complex workflows and system dependencies.
• Can lead engineering execution without losing touch with implementation details.
• Practical about AI, automation and real business constraints.
• Comfortable working closely with operations and non-technical teams.
• Driven by impact, ownership and shipping meaningful systems.

This Role May Be Less Suitable If

• You prefer staying only at the architecture or planning level without hands-on involvement.
• You dislike operational complexity or working closely with cross-functional stakeholders.
• You tend to overcomplicate solutions instead of solving core business problems.
• You are uncomfortable working in fast-moving environments with evolving requirements.
• You enjoy discussing AI concepts more than building and shipping reliable systems.

Success Looks Like

• Manual insurance workflows become significantly more automated and reliable.
• Quote, issuance, endorsement and claims processes move faster with fewer operational bottlenecks.
• Exceptions and failures are tracked, visible and handled more effectively.
• Engineering delivery becomes more structured, scalable and predictable.
• Teams trust your technical judgment, execution quality and follow-through.

• Location & Work Setup
• Remote role open to candidates based in the United Kingdom.
• You will work closely with regional teams across Southeast Asia on multi-country insurance systems.

Interview Process

We assess culture fit, working style and technical leadership capabilities. The process usually includes application review, two interviews and a technical discussion or practical task on workflow/system design.

The interview process is designed to understand how you think through real operational and engineering challenges.