IT Support Engineer Apprentice
We are now seeking a personable and enthusiastic IT Support Engineer Apprentice to join our small, hardworking, and busy technical support team. This is a very varied and exciting role covering many different technologies, delivered to a wide variety of customers, both office based and at customer’s premises.
Role
Providing telephone, remote and on-site technical support to customers, with a focus on quality services whilst adhering to company processes and procedures.
Tasks and responsibilities:
- Communicating with customers throughout process via telephone and email
- Logging, allocating and managing support tickets on help desk system
- Contributing to Team Meetings
- IT Support (remote and on-site)
- Gaining knowledge in problem investigation, problem diagnosis and solution implementation both remotely and onsite.
- IT Installation: Preparation of equipment and services in line with work specification and appropriate deadlines.
- Accurately recording all environment configuration and system credentials on an ongoing basis
- General Office Administration
Training
- The classroom training for the Information Communications Technician (ICT) Level 3 apprenticeship comprises of 4 modules. Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer
- The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home
- The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers
- Level 3 Information Communications Technician qualification upon successful completion of the apprenticeship
- Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.30pm, occasional weekend or out of hours work may be required.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Monday, 6th May 2024
- Start Date
- Monday, 13th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade Grade A - C (4 or above) (Essential)
- Maths GCSE or equivalent, grade Grade A - C (4 or above) (Essential)
About the Employer
BLUE MOON SOLUTIONS LTD
Based in Wellingborough, BlueMoon Solutions provide a comprehensive range of IT support services to growing businesses throughout Wellingborough, Northampton and surrounding area’s in Northamptonshire, as part of our range of Support Contracts or alternatively on a Pay-As-You-Go basis.
- Company
- BLUE MOON SOLUTIONS LTD
- Location
- 2 Tower Court, Irchester Road, Wollaston, Wellingborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600.00
- Posted
- Company
- BLUE MOON SOLUTIONS LTD
- Location
- 2 Tower Court, Irchester Road, Wollaston, Wellingborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600.00
- Posted