1st Line Helpdesk Apprentice
Join our dynamic team at Bluespires Solutions Ltd. as a 1st Line Helpdesk Apprentice! You'll gain valuable hands-on IT experience, professional training, and excellent career prospects in a supportive and collaborative environment.
Role
- Provide initial support to customers via phone, email, and remote tools
- Log, diagnose, and resolve technical issues for users
- Assist in managing hardware and software installations, upgrades, and troubleshooting
- Work closely with experienced technicians to develop technical and customer service skills
Training
Delivery model:
- Work-based training with your employer
- Day release during term time (approximately 1 day a week for 1 year)
- Approximately four on-site assessment visits per year
- Level 2 Functional Skills in maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
- Level 2 Functional Skills in English and maths
- Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
- Work based project and presentation
- Portfolio based interview
- Once qualified, the apprentice will become a member of the helpdesk team where we have a 1st, 2nd or 3rd line
- Depending on the desire and qualities of the individual, paths to the Technical Consultancy team are also open after helpdesk experience
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ABINGDON AND WITNEY COLLEGE
- Working Week
- Monday - Friday, 09:00 - 17:30
- Expected Duration
- 1 Year 1 Month
- Positions Available
- 1
- Closing Date
- Friday, 23rd May 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- English & Maths GCSE, grade A*- C / 9 - 4 (Essential)
About the Employer
BLUE SPIRES SOLUTIONS LTD
At Bluespires, we pride ourselves on doing things differently. Our focus is on creating an environment where everyone, including our clients, team, community, and the environment, is treated with utmost consideration. We believe that our team is the cornerstone of our success. By prioritising continuous training, personal development, and recognition, we ensure that our team members grow both professionally and personally. A healthy work-life balance and tangible career advancement opportunities are integral to our commitment. Join us and become part of a supportive and enjoyable work culture where you matter.
- Company
- BLUE SPIRES SOLUTIONS LTD
- Location
- UNIT 1, SWINFORD FARM, SWINFORD, WITNEY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- BLUE SPIRES SOLUTIONS LTD
- Location
- UNIT 1, SWINFORD FARM, SWINFORD, WITNEY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted