1st Line Technical Support Apprentice
1st line analyst to work on a busy helpdesk to deliver technical support via the telephone, email and using remote access software, to our increasing client base. You must be a self-motivated individual with superb communication skills and be very well presented.
Role
- Answer the telephone and log calls into our helpdesk application; entering detailed information as to what the problem is and what actions have been taken so far to rectify
- Attempt first time fix; working with the user and your team to try to resolve the issue as quickly as possible
- Calling the user back at agreed timescales to ensure they are kept abreast of the situation and understand what the next steps are and when they will happen
- You need to be a calm and assured person who works well under pressure and to tight deadlines, is very well presented and has very good communication skills
- To perform such other duties that may occur from time to time as instructed and agreed by the helpdesk team
Training
Duration:
- 13 months practical training period, plus 3 months for End Point Assessment
Delivery model:
- Work-based training with your employer
- Day release during term time (approximately 1 day a week for 1 year)
- Approximately four on-site assessment visits per year
- Level 2 Functional Skills in maths and English (7 days at college for each, if required)
- Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
- Level 2 Functional Skills in English and maths
- Level 3 Information Communications Technician Apprenticeship
- Promotion to 1st Line Technician on our helpdesk on a permanent contract
- A new training plan will be designed for the individual so they can further their IT career
- Future courses and exams will be funded by the employer
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ABINGDON AND WITNEY COLLEGE
- Working Week
- Monday to Friday, 09:00 - 17:30 (1 hour unpaid lunch)
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Friday, 17th May 2024
- Start Date
- Monday, 1st July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
Qualifications
- English GCSE or equivalent, grade A*-C 9/4 (Essential)
- Maths GCSE or equivalent, grade A*-C 9/4 (Essential)
About the Employer
BLUE SPIRES SOLUTIONS LTD
Managed Service Provider delivering friendly IT support and services to a growing number of local businesses and charities.
- Company
- BLUE SPIRES SOLUTIONS LTD
- Location
- UNIT 1, SWINFORD FARM, SWINFORD, WITNEY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- BLUE SPIRES SOLUTIONS LTD
- Location
- UNIT 1, SWINFORD FARM, SWINFORD, WITNEY, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted