Service Delivery Analyst Apprentice
Providing daily support to the Bluekong Service Delivery team and managing and maintaining key systems within the organisation.
Role
Duties for this role include:
- Maintaining and building relationships with the companies' new and existing field engineering teams
- Maintaining all project/support based documents/process
- Assisting with critical daily deadlines
- Working as part of the SDM team on multiple customer engagements
- Providing administrative support for BlueKong Networks Annuity contracts
- Providing administrative support to Bluekong Networks engineering teams
- Working to bring on board new engineers to utilise for customer works
- Building strong relationships with both customers, suppliers and delivery leads
- Monitoring and being the first port of contact for BlueKong support customers
The Service Delivery Analyst will be:
- A bright individual looking to develop their career within a creative environment
- Skilled administrator
- Comfortable working in a busy environment
- Flexible approach
- Semi-Skilled IT user, able to pick up on new software and technologies
Training
- Business Administrator Level 3
- End-Point-Assessment
- Work Based Training
- Monthly Tutor/Assessor Sessions
Future progression will be to progress to Project Coordinator, then either Project Manager or Service Delivery Manager.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- INTEC BUSINESS COLLEGES LIMITED
- Working Week
- Monday - Friday between 9am and 5pm.
- Expected Duration
- 1 Year 9 Months
- Positions Available
- 1
- Closing Date
- Monday, 3rd August 2026
- Start Date
- Tuesday, 4th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Willing to learn
Qualifications
- English GCSE, grade 9-4 (A*-C) (Essential)
- Mathematics GCSE, grade 9-4 (A*-C) (Essential)
About the Employer
BLUEKONG NETWORKS LIMITED
Founded in 2014, BlueKong Networks is a global leader in technical engineering services, providing agile, customer-focused, end-to-end IT and network solutions. As an ISO9001-certified, ISO27001-certified, and Cyber Awareness-certified organisation, we uphold the highest standards in quality management, information security, and cybersecurity best practices.