Customer Helpdesk Specialist

You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.  Is this you?  Key Benefits:

• Full time 37 Hours a week
• Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Sat 8am to 1.00pm or Sun 8am-2.00pm on a rota basis to cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week.
• Free parking
• 4 x death in service cover
• Private Medical Insurance (BUPA – Individual cover)
• Medicash (Health Cash Plan) – individual + up to 4 children)
• Salary Sacrifice Pension Scheme
• 2 days per year to take part in volunteering activities for a local charity of your choice

 Your responsibilities will include:

• Gathering customer support tickets
• Liaise with customers by telephone/Teams to provide information or trouble shooting
• Make outbound calls to facility managers proactively asking questions or offer help/training
• Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
• Identify opportunities to make improvements to business processes, make recommendations and action plans

 What we need from you:

• Technical Work-related background is required
• Ability to communicate by telephone in a clear and professional manner
• Strong technical aptitude and critical thinking
• Excellent customer service skills
• Intermediate computer skills: Outlook
• Familiarity with the use of Smartphones using IOS and Android operating systems
• It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.

  This is a newly created role due to the expansion of this company across Europe! If you would like to discuss further, please contact .