Senior Associate, Production Services Application Support Analyst (Manchester)

Job Description

hackajob is collaborating with BNY to connect them with exceptional professionals for this role.

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We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester.

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In this role, you’ll make an impact in the following ways: 

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• \nCollaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.\n

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• \nProvide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.\n

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• \nInvestigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.\n

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• \nProactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.\n

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To be successful in this role, we’re seeking the following: 

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• \nTechnical skills:\n
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  • \nExcellent SQL scripting skills\n

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  • \nKnowledge of any scripting language such as PowerShell or VBScript\n

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  • \nExperience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft\n

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  • \nKnowledge of any scripting language such as PowerShell or VBScript\n

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  • \nExperience of using Azure and Snowflake technology\n

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  • \nKnowledge of multi-tier application architecture\n

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  • \nExperience of web technologies and internet based applications\n

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  • \nExperience of working with Production and Non-production environments\n

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  • \nExperience of application recovery of priority incidents with limited support\n

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  • \nUnderstanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)\n

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  • \nKnowledge of any issue/problem tracking system such as ServiceNow\n

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  • \nCommon AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation\n

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  • \nAI Automation\n

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  • \nAgentic AI \n

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  • \nPrompt Engineering\n

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• \nSoft Skills:\n
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  • \nExcellent verbal and written communication skills\n

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  • \nHas the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.\n

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  • \nDemonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.\n

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  • \nHigh level of professionalism when communicating with external clients and internal users to resolve problems. \n

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  • \nTake ownership of problems and strive to bring the problem to closure whilst managing expectations.\n

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  • \nResults oriented, leading by example with excellent analytical and problem-solving skills.\n

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  • \nMaintain an attitude of continual service improvement to help suggest improvements and drive change.\n

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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

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Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.