Apprentice IT Support Technician
Role
Your duties will include:
- Learning to use the ticketing system
- Actioning (under supervision) tickets.
Sample day might be:
- Diagnosing why an interactive panel is not displaying the image on the laptop
- Adding a new user to one or more of the systems
- Removing some users from one or more of the systems
- Investigate why a specific site is being blocked by the firewall
- Deploy a piece of software
- Fault find a PC
- Tidy up a laptop trolley cables
- List the old equipment waiting to be disposed of to send to the recycling company
- Diagnose a fault with a device
Training
This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification.
Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment.
Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects.
The Apprenticeship Standard has three pathways to choose from:
Support Technician
Network Technician
Digital Communications Technician
Upon successful completion of the apprenticeship there is the possibility of a full time position covering 5 schools, 1 per day per week.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- IPS INTERNATIONAL LIMITED
- Working Week
- Monday to Friday - 8.00am - 4.00pm.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Monday, 1st July 2024
- Start Date
- Friday, 30th August 2024
Desired Skills
- Communication skills
- IT skills
- Friendly
- Willing to learn
- Enthusiastic
Qualifications
- Maths and English GCSE or equivalent, grade 4/C and above (Essential)
About the Employer
- Company
- BODE COMMUNICATIONS LIMITED
- Location
- The Business Terrace, King Street, Maidstone, Kent, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,312.00
- Posted
- Company
- BODE COMMUNICATIONS LIMITED
- Location
- The Business Terrace, King Street, Maidstone, Kent, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,312.00
- Posted