Apprentice Service Desk Co-Ordinator
We are seeking an Apprentice Service Desk Co-ordinator to help support our Customers & Engineers on a daily basis You will be working in a busy Service Desk Department to ensure we keep our customers equipment operation. The successful candidate will be able to react quickly to situations and multi-task with strong communication skills.
Role
About the Role
This is a varied role dealing with Customers & Engineers on a daily basis, in a busy Service Desk Department.
The key responsibilities for this role include;
Logging Call Outs from Customers
- Ensuring that we have the correct paperwork from Customer
- Checking our system to clarify works status as new job / ongoing works
Dealing with Customer queries & updating Customers on Job Status
- Preparing Weekly Update Spreadsheet for Larger Customer
- E-mailing / Calling Customers to update on Parts ETA / Job Completion
Downloading information for completed jobs from engineers
- Moving Job forward to next relevant step in Job completion process
- E-mailing Engineers Job Sheets to Facility Management Customers
Checking engineers paperwork & preparing for invoicing
- Checking Job Sheets & Expense Claims against Engineers Weekly Timesheets to ensure all Paperwork received & completed
- Preparing completed jobs for invoicing
Managing Large Jobs & Projects
- Ensuring that all Equipment / Parts required are ready for start of projects
- Liaising with Customers to ensure that site access / assistance is arranged
- Liaising with any Subcontractors
Training
Apprentices will be required to attend training at least once a week either via remote opnline class or at our Harrow or Hayes Campuses completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
- QCF Framework
- Employment Rights and Responsibilities
- Skills, Knowledge and Behaviours
- Standard and End Point Assessment
- Functional Skills in English, Maths and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Permanent role and progression within the company.
- Apprenticeship Standard
- Administration assistant (level 2)
- Training Provider
- HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).
- Working Week
- Monday - Friday, 8.00am - 5.00pm, with 1 hour lunch.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Tuesday, 1st September 2026
- Start Date
- Monday, 14th September 2026
Desired Skills
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
Qualifications
- Maths and English GCSE, grade 3-9 (Desired)