IT Support Apprentice
We are seeking a motivated and enthusiastic IT Support Apprentice to join our team. This is an exciting opportunity for someone looking to start their career in IT, providing first-line support to our clients. Full training will be provided, along with a Microsoft development programme to enhance your skills and knowledge.
Role
- Provide first-line technical support to clients via telephone, email, and remote assistance tools
- Respond to and resolve IT support requests in a timely and professional manner
- Troubleshoot hardware and software issues on various devices including desktops, laptops, and mobile devices
- Assist with the installation, configuration, and maintenance of IT equipment and systems
- Document and track support requests and resolutions using our ticketing system
- Escalate complex issues to higher-level support when necessary
- Maintain a high level of customer service, ensuring clients are kept informed of progress and resolution timescales
- Participate in training sessions and complete the Microsoft development programme to improve technical skills and knowledge
Training
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Apprenticeship qualification.
Opportunities for career progression within the company.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
- Working Week
- Monday to Friday, between 08:30 to 17:30.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 17th December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Adaptability
Qualifications
- English GCSE, grade A*-C/ 4-9 (Essential)
- Maths GCSE, grade A*-C/ 4-9 (Essential)
About the Employer
BORDER OFFICE SUPPLIES & SYSTEMS LTD
Border Office Supplies & Systems Ltd (BOSS) are a leading provider of office solutions, products and services, and have been operating since 1989. Founded by three directors, the company has set industry benchmarks for its outstanding quality of products, services, and customer service.
- Company
- BORDER OFFICE SUPPLIES & SYSTEMS LTD
- Location
- B O S S HOUSE, THORN BUSINESS PARK, ROTHERWAS, HEREFORD, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- BORDER OFFICE SUPPLIES & SYSTEMS LTD
- Location
- B O S S HOUSE, THORN BUSINESS PARK, ROTHERWAS, HEREFORD, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,704 a year
- Posted