IAM Service Lead

Scotland based - Inside IR35 - 5 days a week onsite

Role Overview

The IAM Service Lead is responsible for the leadership, governance, and operational excellence of Identity and Access Management (IAM) services within a hybrid environment. This role ensures the stability, security, and continuous improvement of IAM capabilities across the organisation, while maintaining strong alignment with business and security requirements.

The position requires deep technical expertise across core IAM domains, combined with strong service management, stakeholder engagement, and governance capabilities.

Key Responsibilities IAM Service Leadership & Governance

• Own and lead end-to-end IAM service delivery within a hybrid IT environment (on-premises and cloud)
• Establish and enforce IAM governance frameworks, policies, and standards
• Ensure IAM services are secure, scalable, and aligned with enterprise security architecture and compliance requirements

Service Management (KPI/SLA/Reporting)

• Define, monitor, and manage KPIs and SLAs for IAM services
• Produce regular service performance reporting for senior stakeholders
• Drive service stability and availability through proactive monitoring and operational oversight

Risk & Issue Management

• Own IAM-related risk identification, assessment, and mitigation planning
• Manage and resolve service incidents, escalations, and major operational issues
• Ensure compliance with security policies, audit requirements, and regulatory standard

Key Skills & Experience IAM Domain Expertise

• Extensive experience in hybrid IAM environments (cloud + on-prem)
• Deep knowledge across core IAM technologies and concepts, including:
• IGA (Identity Governance & Administration)
• MFA (Multi-Factor Authentication)
• SSO (Single Sign-On)
• PAM (Privileged Access Management)
• PKI (Public Key Infrastructure)

Desirable Experience

• IAM platform implementation or transformation programmes
• Cloud identity platforms (eg, Azure AD/Entra ID, Okta, etc.)
• Regulatory or audit-heavy environments (financial services, government, etc.)

If you are looking for your next opportunity, please contact me on my mobile 07783936017.